KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!

The successful candidate will manage customer orders, resolve inquiries, process claims and returns, and collaborate with internal teams to ensure exceptional customer service.

We're looking for a detail-oriented, organized professional with strong problem-solving skills who thrives in a fast-paced, environment.

Bilingual Customer Service Representative - Details:

Location: Oakville, ON

Shift: Monday to Friday, 8:30 AM – 5:00 PM - Tues-Thurs in office, Monday and Friday Remote.

Salary: $57,000 – $58,500 annually

Employment Type: Full-Time

RRSP: 3% employer after 1 year + up to 5% match

Vacation: 2 weeks of vacation with the option to buy a 3rd week

Benefits from day 1

Bilingual Customer Service Representative - Responsibilities:

- Process and manage customer orders through EDI, Esker, email, and customer portals, ensuring accuracy and timely fulfillment.

- Respond to customer inquiries regarding orders, pricing, products, deliveries, and account concerns.

- Investigate and resolve claims, returns, shortages, deductions, and pricing discrepancies.

- Collaborate with internal departments to resolve issues and process credits, debits, and returns.

- Utilize SAP, EDI,



and other business systems to manage transactions, maintain accurate records, and resolve errors.

- Support inventory adjustments, product launches, and daily operational activities.

- Identify opportunities to improve processes, efficiency, and customer satisfaction.

- Build strong customer relationships while managing multiple priorities in a fast-paced environment.

Bilingual Customer Service Representative - Qualifications:

- Minimum 2–3 years of experience in customer service, order management, account support, supply chain, or business operations.

- Fluency in English and French (written and verbal) is required.

- Experience with SAP or a similar ERP system is required.

- College diploma, degree, or equivalent business experience.

- Ability to work effectively and independently in a remote environment.

- Strong organizational skills, attention to detail, and problem-solving abilities.

- Excellent communication and interpersonal skills.

- Ability to manage competing priorities in a fast-paced workplace.

- Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.

- Experience with EDI, Esker, CRM platforms, or other customer service technologies is an asset.

- Ability to collaborate effectively with cross-functional teams.

📌 Bilingual Customer Service Representative (Oakville)
🏢 KIT Recruitment
📍 Oakville