Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you?

Loblaw

Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within.

Loblaw

Technology gives you the chance to excel, and helps you to strive for success in a big way.

Senior Technical Product

Manager, Montreal (Quebec) In this role, you will work closely with the Delivery Director of Pharmacy Operations and Technology, project teams, Loblaw Technology Colleagues and Pharmacy Business colleagues to ensure projects are delivered in a manner that achieves the business objectives, while following a defined project management methodology, both Waterfall or Agile, ensuring that the solution implemented is both supportable and sustainable.

The Senior Technical Product Manager is accountable for the product strategy, roadmap, delivery, adoption, and performance of technical capabilities that support Quebec store and pharmacy operations. The role works directly with store associates and colleagues in French, translates operational needs into clear product requirements, and develops sufficient Kroll fluency to understand end-to-end workflows, integration points, user roles, configuration differences, and production issues.

You will also be accountable for the overall execution of project processes and deliverables in-line with the project plan, including planning, financial, communication, stakeholder, risk and issue, and scope management.

Lead discovery with store associates, pharmacy teams, operations leaders, and support colleagues; Define an outcome-based product strategy and roadmap aligned with customer value, operational priorities, regulatory obligations, privacy,



security, and enterprise architecture.

Translate workflow needs into user journeys, process maps, user stories, acceptance criteria, data requirements, non-functional requirements, and measurable success indicators.

Own prioritization and backlog decisions using evidence, risk, business value, patient/store impact, effort, dependencies, and strategic fit.

Partner with engineering, design, quality assurance, data, architecture, privacy, security, pharmacy/clinical stakeholders, operations, change management, and vendors.

Understand Kroll workflows and adjacent integrations well enough to identify the affected screen, role, record, status, data flow, interface, configuration, and failure point.

Lead release readiness, store communication, training coordination, rollout planning, support handoff, monitoring, and post-release learning in both French and English as needed.

use qualitative feedback and quantitative evidence to improve the product and reduce avoidable rework or store friction.

Senior-level product management experience with complex enterprise, retail, healthcare, or operational software.

Professional working proficiency in spoken and written French for Quebec store interaction, facilitation, issue triage, and change communication.

Technical fluency in APIs, integrations, data flows, identity and access, environments, logging, monitoring, defect reproduction, and release management.

Demonstrated ability to work with frontline users, convert ambiguous needs into decisions, and manage trade-offs across multiple stakeholder groups.

Experience with Kroll or another pharmacy management system, pharmacy operations, adjudication/claims workflows, or store technology.

Experience supporting bilingual products, Quebec users, vendors, or regulated operational environments.

Degree or equivalent practical experience in product management, technology, business, healthcare, engineering,



or a related field.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Tuition Reimbursement & Online Learning

Pension & Benefits

Paid Vacation Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Workplace, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas.

We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment.

Candidates who are 18 years or older are required to complete a criminal background check. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Bilingual Senior Technical Product Manager (ENG/FR) (Montreal)
🏢 Loblaw
📍 Montreal