Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. we are a community of forward-thinkers dedicated to shaping the future. We are seeking Bilingual (English/French) Help Desk Support Analysts to join our team in downtown Toronto. As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues.

You will use a variety of remote access, user admin, and related tools. Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues. Deliver support via phone, email, and chat.

Leverage screen-sharing and remote-control tools to validate, gather,



and assess the reported problem. Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams. High school diploma or equivalent required.

Clear, skilled communication—strong verbal, written, and accurate typing skills. We are committed to building a team that reflects the clients and communities we serve. “All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.” #

📌 Bilingual Technical Support Specialist, Remote (Toronto)
🏢 Frontline Managed Services
📍 Toronto