Project Manager, Business Operations and Mobility Service Providers to drive efficiency, optimize processes, and enhance overall business performance. This role requires a strategic thinker with a deep understanding of operational workflows, cross-functional collaboration, and performance management. The ideal candidate will have a proven track record in business operational management, project execution, and continuous improvement initiatives.

Key Responsibilities - Business Operations Develop and implement operational strategies to streamline business processes and improve efficiency.

Identify inefficiencies and introduce best practices to enhance productivity, reduce costs, and drive continuous improvement.

Performance Management: Establish key performance indicators (KPIs) to monitor and measure operational effectiveness, ensuring alignment with business objectives.

Assist in budgeting, forecasting, and cost management to maximize financial performance.

Risk Management & Compliance: Ensure business operations adherе to industry regulations, compliance requirements, and company policies.

Change Management: Technology & Automation: Leverage technology solutions and automation to optimize workflows and improve data-driven decision-making.

Business Analysis: Gather and analyze business requirements, evaluate operational performance, and deliver actionable insights for executive leadership.

Prepare and present regular operational reports, dashboards, and business reviews for leadership and stakeholders.

Oversee relationships with external service providers to ensure quality delivery and alignment with business objectives.

Resource Allocation: Monitor and optimize allocation of human and technological resources to maximize operational output.

Project Management Project & Program Management: Lead cross-functional projects, ensuring timely execution and alignment with strategic goals.

Project Planning & Scheduling: Develop detailed project plans, define project scope,



set milestones, and ensure resource availability.

Stakeholder Collaboration: Work closely with leadership, finance, HR, and other teams to ensure seamless operations and business success.

Project Tracking & Reporting: Track project deliverables, monitor progress against objectives, and provide regular updates to stakeholders.

Risk Assessment: Identify, assess, and mitigate risks throughout the project lifecycle, proactively addressing issues as they arise.

Quality Assurance: Implement quality control processes to ensure deliverables meet or exceed expectations and comply with industry standards.

Project Documentation: Maintain comprehensive documentation of project requirements, plans, schedules, and post-project analyses.

Customer Engagement: Act as the primary point of contact for clients, ensuring satisfaction, managing expectations, and aligning deliverables to business needs.

Continuous Improvement: Capture lessons learned and implement process improvements for future project success.

Bachelor’s or higher degree in a related technical field (e.g., Computer Science) or equivalent work experience in project and program management, and customer delivery projects/programs.

8+ years of experience as a Project Manager in software, networking, web, or mobility environments.

Proven business operations management experience.

Solid understanding of software development processes and Agile project management methodologies.

Hands-on experience with reporting and program management tools (e.g., Jira/Confluence, Tableau, Trello, Microsoft SharePoint, Word, Excel, PowerPoint, Monday.Excellent communication, presentation, interpersonal, and relationship-building skills.

Track record of building and motivating collaborative, productive teams, including remote team members.

Ability to establish credibility and rapport with senior executives, technical, and non-technical stakeholders.

Able to work under tight deadlines and adapt to changing business and technical conditions. #

📌 Billing Operations Manager (Remote) (Winnipeg)
🏢 Galent
📍 Winnipeg