Join CBI Home Health as a Care Access Representative in Hamilton, where your scheduling skills will support effective care delivery. This in office role involves managing client care and coordinating care staff efficiently. As a Care Access Representative, you will play a critical role in facilitating seamless communication between clients, families, and care providers.

With at least two years of experience in customer service and a strong command of scheduling software, your problem-solving and multitasking abilities will shine. You will ensure all care plans are executed promptly while meeting key performance indicators in a busy contact center. Key Responsibilities:

- Utilize scheduling software for optimal care provider assignment
- Meet individual KPIs for service performance and scheduling




- Communicate effectively with clients and care providers
- Maintain relationships with stakeholders for better care coordination
- Manage and update scheduling databases accurately

Requirements:

- Minimum Grade 12 education required
- Two years of customer service or scheduling experience
- Proficiency in Microsoft Office and scheduling software
- Solid verbal and written communication skills
- Ability to multitask in a fast-paced setting

Support efficient care delivery through your scheduling and communication skills as you help CBI Home Health create positive client experiences.

📌 Care Access Representative in Hamilton (Canada)
🏢 CBI Home Health
📍 Canada