Position Overview Reporting to theSupervisors, Assistant Manager, and Manager of Client Care, the Client CareCoordinator will primarily be responsible for organizing, coordinating, andcommunicating the needs of our clients in a courteous and productive manner.

The Client Care

Coordinator is responsible to support customer base byresolving questions, concerns, and handling client inquiries and complaintswhich are escalated from other departments. Handle client complaints as they arise, escalating tothe appropriate individual as deemed necessary. Continuously enhance our clients’ quality of care.

Communicate and liaise with various Larga Baffindepartments and outside service providers to help manage our client’s needs(OHSNI, Hospitals, Medigas, OMS etc.). Maintain and clean all guest common areas if scheduledfor an overnight shift. Manage and maintain corporate documents.

Answering a multi-line phone system. General clerical duties (photocopying, faxing, mailing, sorting, basic typing) Other administrative tasks may be assigned from time to time. 2-3 years customer service experience in a similarrole. ~ High School Diploma (or equivalent).



~ Ability to operate in an environment that handlessensitive and personal information. Knowledge of office practices, procedures, andequipment.

Demonstrates professional telephone etiquette. Ability to work without direct supervision. Ability to effectively communicate both verbally andin writing. NunavutLand Claims Beneficiary. Bilingualism (Inuktitut and English)is a strong asset.

Employees are provided with an exceptional benefitsplan which includes major medical and dental coverage for the employee andtheir dependents, and employee life insurance.

Larga

Baffin provides paid sickness,personal leave days, and a 24/7 confidential Employee and Family AssistancePlan. Vacation (earn 2 weeks/year). LargaBaffin welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in allaspects of the selection process.

Larga

Baffin does not provide housing and is notresponsible for re-location costs. #

📌 Care Manager- Assisted Living 2nd Shift Weekends (Ottawa)
🏢 Larga Baffin
📍 Ottawa