Job Responsibility:

IMMEDIATE START

Park Place Lodge is currently seeking an enthusiastic, friendly, and motivated individual to join our Guest Services team.

Our Guest Services Agents are valued members of our team who are responsible for providing the finest quality of service to our hotel guests. They are relied upon to provide our guests with an experience that will be commented and recommended. Our current Guest Services Agent position will be ideal for a candidate who is comfortable working with the public.

The duties of this position include:

-Maintaining an inventory of hotel vacancies, reservations, and room assignments

-Registering arriving guests and assigning rooms

-Answering enquiries (by telephone, e-mail, and in person)

-Provide extensive information about hotel services and facilities, as well as insight and information about the community

-Respond promptly and appropriately to guest complaints

-Compile and check daily records

-Maintain guest portfolios and accounts

-Manage receipts and vouchers using both computerized and manual systems

-Provide invoices and statements

-Cash handling

-Handle the departure of guests including receiving payments

-Operation of hotel software





-Multi-line switchboard operation

Our ideal candidate for this position will:

-Have strong organizational skills

-Be self motivated

-Have exceptional telephone manners

-Have a positive attitude and demeanor

-Be willing to sell packages and vacations

-Be able to work unsupervised

-Be comfortable working under pressure and through periods of high customer demand

Prior experience is preferred, but not essential. Familiarity with RoomMaster or similar software is highly beneficial.

Working for Park Place Lodge you will receive some great Job Incentives: - Hotel room discounts for friends and family - Competitive wages - Staff discounts in the Pub and Spirits Cold Beer and Wine Store - Fitness credit - Dental - Discounted ski pass - Free soup, pop, coffee and tea

Job Types: Full time, Permanent

Pay: $19.50 per hour

Additional pay:

- Overtime pay

Benefits:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Experience:

- Front Desk: 1 year (required)

Work Location: In person

📌 Front Desk Agent with Staff accommodation available (Fernie)
🏢 Park Place Lodge
📍 Fernie