Job Responsibility:

Overview We are seeking a detail-oriented and proactive Order Administrator to join our dynamic team. The ideal candidate will play a crucial role in managing customer orders, ensuring accuracy and efficiency throughout the order processing cycle. This position requires strong communication skills, a customer-focused mindset, and the ability to work collaboratively in a rapid-paced environment. Proficiency in English is essential, and bilingual or multilingual candidates are highly encouraged to apply.

Responsibilities

- Process customer orders accurately and efficiently from receipt to fulfillment.
- Communicate effectively with customers via phone and email to provide updates on order status and resolve any inquiries.
- Maintain accurate data entry of customer information and order details in the system.
- Collaborate with sales and logistics teams to ensure timely delivery of products.
- Analyze order trends and customer feedback to improve service quality and operational efficiency.
- Uphold excellent phone etiquette while interacting with clients, ensuring a positive customer experience.
- Assist in generating reports related to order processing and customer service metrics.

Requirements





- Proficient in English; bilingual or multilingual skills (especially Spanish) are a plus.
- Previous experience in sales or customer service is preferred.
- Strong data entry skills with attention to detail.
- Ability to analyze information and communicate findings effectively.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- A proactive approach to problem-solving and conflict resolution.
- Familiarity with order management systems is an advantage.

Join us as an Order Administrator, where you can contribute to our commitment to exceptional service while developing your career in a supportive environment.

Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

Benefits:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Education:

- Secondary School (preferred)

Experience:

- Administrative Assistant: 1 year (preferred)

Work Location: In person

📌 Order Desk and Customer Support (Mission)
🏢 valleyacrylic.com
📍 Mission