Job Responsibility:

Join Our Team as a Service Department Coordinator!

Are you a skilled communicator with a knack for organization and a passion for delivering exceptional customer service? Aqua-Tech, Winnipeg's leading pool, spa, and home renovation company, is seeking a dynamic individual to join our very active service department. If you thrive in a fast-paced environment, have call center experience, and love helping customers, this could be the perfect opportunity for you!

About the Role: As a Service Department Coordinator , you'll be the key communicator between our clients and service technicians, ensuring smooth operations and top-notch customer experiences. Your role will be pivotal in growing our swimming pool and hot tub service department for residential clients. This is a full-time, permanent seasonal position —perfect for someone who wants to work hard for 7 months of the year and enjoy the remaining 5 months at home.

What You'll Be Doing:

- Booking and scheduling pool and spa service calls.
- Communicating with clients both in person and over the phone.
- Creating and processing work orders with precision.
- Coordinating with service technicians working on-site.
- Filing and organizing work orders for easy access.
- Processing payments efficiently and accurately.

What We're Looking For:

- Excellent telephone and organizational skills —you're the voice and heart of our service department.
- Strong management skills —you can implement systems and processes to elevate our customer service to the next level.




- Exceptional communication skills —both verbal and written.
- Detail-oriented administration skills —you catch the small things that make a big difference.
- Computer-savvy —you're comfortable navigating systems and using technology to streamline operations.
- Prior call center or customer service experience is a strong asset.

Why Join Aqua-Tech?

- Competitive hourly wage or salary tailored to your experience.
- A unique work-life balance with 7 months of full-time work and 5 months off to recharge or pursue personal passions.
- The chance to work with a supportive team in a thriving company with over 45 years of experience.
- Opportunities to grow and make a meaningful impact on our service department.

About Us: Aqua-Tech has been a trusted name in Winnipeg since 1977, specializing in pools, hot tubs, and home renovations. We pride ourselves on delivering outstanding customer service, and our service department is the backbone of that mission. Join our team and help us continue to create amazing experiences for our clients!

Ready to Dive In? If you're ready to bring your skills, energy, and passion to Aqua-Tech, we'd love to hear from you! Apply now and become a vital part of our growing service department

Job Types: Full time, SeasonalContract length: 7 months

Pay: $16.00-$18.00 per hour

Expected hours: 40 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

📌 Service Department Coordinator (Winnipeg)
🏢 Aqua-Tech
📍 Winnipeg