Manage and maintain updated Master Service Agreements and Vendor Partnership Agreements across the partner base

Establish global alignment around partner tiers and discount schedules

Secure and maintain Approved Vendor status with channel partners

Engage with partner procurement teams to maintain active and accurate FacilityOS price books

Standardize new order booking procedures from opportunity through purchase order, contracting, and implementation

Develop partner-facing enablement content, including playbooks, training materials, and onboarding assets

Help shape content strategy for a future partner portal

Document partner history, deal patterns, and pricing norms into durable program assets

Partner with RevOps, Legal, Finance, and Product on CRM, reporting, commission mechanics, agreements, pricing, and portal requirements

Support CRM deal registration and account delineation rules

Support onboarding and ramping of recent Channel Directors

Drive outcomes including current agreements, documented partner tiers and discounts, secured vendor status, active price books, streamlined booking procedures, and robust partner enablement content

Requirements 5+ years in channel/partner operations, partner management, or a related commercial operations role, ideally at a B2B SaaS company

Experience managing commercial or vendor agreements, including MSAs and partnership agreements

Familiarity with partner procurement processes, price book maintenance, and Approved Vendor requirements at large enterprise organizations

Direct experience building channel program infrastructure,



including pricing and tiering frameworks, order booking processes, and deal registration

Salesforce or comparable CRM experience, ideally including channel or partner-management modules

Strong cross-functional operating experience across RevOps, Legal, Finance, and Product

Experience with BPO, reseller/VAR, or IFM channel models is a strong plus

Comfort building from scratch in an ambiguous, fast-moving environment

Legally eligible to work for any employer in Canada

Background checks may include criminal record, credit, employment, and educational verification

Reference check

Core Competencies Demonstrates expertise in managing Master Service Agreements and Vendor Partnership Agreements while ensuring compliance with partner procurement processes. Proficient in developing partner enablement content and collaborating cross-functionally with RevOps, Legal, Finance, and Product teams.

Highest-signal resume keywords Channel Operations Management

Master Service Agreement Management

Salesforce CRM Experience

Partner Enablement Content Development

Cross-Functional Collaboration

ATS Optimization Keywords Hard Skills Channel Program Infrastructure Development

Pricing Frameworks

Order Booking Processes

Deal Registration

Vendor Status Maintenance

Soft Skills Adaptability in Ambiguous Environments

Strong Communication Skills

Industry Keywords B2B SaaS

Vendor Partnership Agreements

Approved Vendor Requirements

Price Book Maintenance

Reseller/VAR Channel Models

Tools & Technologies Salesforce

CRM Systems

📌 Channel Operations and Enablement Manager (Toronto)
🏢 FacilityOS
📍 Toronto