Job Responsibility: If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

Calgary Housing (CH) is a wholly-owned subsidiary of The City of Calgary. CH is a purpose-driven social enterprise and the largest housing operator in Calgary, providing safe and affordable housing to more than 27,000 Calgarians. As a Rent Supplement Administrator, you will provide a high level of customer service to a wide range of clients, and you will support the day-to-day management of rent supplements provided to private market landlords along with non-profit agencies. Primary duties include:

- Analyze household income to determine eligibility for housing assistance.
- Perform rent calculations and related processes including Annual Rent Reviews, Annual Recertification, Rent Adjustments and Manual Billings.
- Manage the pre-qualification list, marketing, qualifying and assist with leasing.
- Maintain a detailed tracking system to ensure all financial documents are returned by deadlines.




- Run a vacancy update report to identify vacant units and find applicants that qualify for the programs available.
- Issue non-compliance notices in accordance with the Rent Supplement Regulations.
- Act as the main point of contact for applicants, tenants, and government agencies and provide information on CH¿s different programs.
- Process billings, financial reconciliations and generate reports.

Qualifications

- A High school diploma or provincial equivalent (e.g. GED or CAEC (Canadian Adult Education Credential)) plus job related course work and at least 5 years of related experience, OR;
- A completed 1 year certificate and at least 3 years of related experience, OR;
- A completed 2 to 3 year diploma and at least 1 year of related experience.
- Experience working with vulnerable populations and diverse communities is preferred.
- Intermediate proficiency in Microsoft Suite (Outlook, Excel, Word).
- Must be eligible for appointment as a Commissioner for Oaths.
- The following will be considered assets:
- Strong oral and written communication skills, effective organizational, analytical, and problem-solving skills, and the ability to work in a fast-paced, high volume customer service workplace.

Working Conditions: This position works in an office environment with exposure to upset clients in person, by telephone and by email. Pre-employment Requirements

- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.

Union: CUPE Local 38 Business Unit: Calgary Housing Position Type: 1 Temporary (up to 22 months) Location: 200, 2535 3 Avenue SE Compensation: Pay Grade 8 $37.77 - 50.50 per hour Days of Work: This position works a 5 day work week with 1 day off in a 3 week cycle. Hours of work: Standard 35 hour work week Audience: Internal/External Apply By: March 24 Job ID #: 311726

📌 Rent Supplement Administrator (Calgary)
🏢 City of Calgary
📍 Calgary