Job Responsibility:

STEP INTO THE SPLENDOR OF SALT & IVY SPA AT ROSEMEAD HOUSE

Location: Esquimalt, British Columbia

Position(s): Senior Spa Concierge

Are you ready to embark on an extraordinary journey in hospitality? Rosemead House, a majestic 1906 hotel, meticulously restored to exude timeless English elegance, is preparing to unveil its doors to the world! With an array of opulent amenities including a charming restaurant, cozy lounge, refined wine bar, indulgent spa, and versatile events center, Rosemead House promises an unparalleled experience for both guests and staff.

We are seeking passionate individuals to join our exceptional Salt & Ivy Spa team and help us craft unforgettable moments for our esteemed guests. Whether you're a seasoned hotelier or a fresh face in the industry, Salt & Ivy Spa offers an unparalleled opportunity to be part of something truly magical!

WHY JOIN US?

1. Be Part of History: Rosemead House is not just a hotel; it's a meticulously restored piece of history. Joining our team means being part of preserving and sharing the rich heritage of this 1906 landmark with our guests.

2. English Elegance: Experience the charm and sophistication of English elegance every day at work. From the exquisite decor to the impeccable service, Rosemead House offers a truly enchanting atmosphere for both guests and staff.

3. Career Growth Opportunities: We believe in nurturing talent and providing opportunities for growth and advancement. Joining our team opens doors to a rewarding career in the hospitality industry, with ample room for development and progression.

4. Dynamic Team Environment: At Rosemead House, you'll be part of a dynamic team dedicated to delivering exceptional service and creating memorable experiences for our guests. Collaborate with passionate individuals who share your dedication to excellence.

5. Extended Health Benefits: including dental and medical.

Benefits of Joining Our Team:

- Competitive wages
- Opportunities for career growth and development
- A supportive and inclusive work environment
- Employee discounts on food and beverage
- Employee discounts on Salt&Ivy; Spa

Join Salt & Ivy Spa at Rosemead House, where each member of our team plays a crucial role in creating unforgettable experiences for our guests. As we embark on this exciting journey together,



you'll have the opportunity to be part of a historic transformation and shape the future of hospitality in our community. If you're ready to be part of something extraordinary, come meet the management team!

Key Responsibilities

- Welcome guests to Salt & Ivy Spa upon arrival in a friendly and professional manner.
- Greet and assist guests with a warm, welcoming attitude, ensuring they feel comfortable and valued during their visit to the spa.
- Assist Director of Spa with various projects for opening Salt&Ivy; Spa
- Schedule, confirm, and coordinate spa appointments for guests, ensuring the efficient use of therapists and spa resources.
- Assists guests on available spa services, packages, and treatments, helping them choose the best options based on their needs.
- Address guest inquiries, concerns, and requests promptly, offering personalized assistance to ensure an exceptional experience.
- Promote spa services, retail products, and special offers, helping guests enhance their experience while driving revenue for the spa.
- Oversee guest check-in and check-out processes, ensuring smooth and accurate transactions, including handling payments and processing any additional charges.
- Ensure the spa environment is always clean, inviting, and organized, enhancing the overall guest experience.
- Work closely with spa therapists, receptionists, and other staff to ensure the seamless flow of operations and high levels of service.
- Take note of any special requests or preferences from guests and communicate them to the relevant team members.
- Maintain accurate records of guest visits, appointments, and preferences to enhance personalized service for future visits.
- Encourage guests to provide feedback on their experience and ensure any concerns are addressed to maintain high satisfaction levels.

Qualifications

- Minimum 1 year experience as a Spa Concierge preferably in a luxury hotel spa setting or minimum 2 years experience in a customer service such as a concierge, receptionist, or similar role.
- High school diploma or equivalent required; a degree or certification in hospitality, tourism,



or a related field is a plus.
- Excellent verbal and written communication skills, with the ability to engage with guests professionally and provide clear information.
- Strong commitment to delivering exceptional service and ensuring a positive experience for all guests.
- Ability to manage multiple tasks and appointments efficiently, with attention to detail and strong time management skills.
- Ability to promote and up-sell spa services, products, and packages to enhance guest experience and meet revenue goals.
- Comfortable with booking software, point of sale systems, and basic office programs (e.g., Microsoft Office, scheduling software).
- Ability to work effectively with spa staff and other departments, maintaining a positive, cooperative environment.
- Ability to handle guest inquiries, concerns, or issues with tact, professionalism, and a solution-oriented mindset.
- Willingness to work evenings, weekends, and holidays as needed, based on the spa's operational hours.
- Well-groomed and professional appearance, maintaining the spa's high standards of hygiene and presentation.
- Ability to manage various tasks simultaneously while remaining calm and composed under pressure.
- Exceptional interpersonal and communication skills to interact effectively with guests from diverse backgrounds.
- Strong problem-solving abilities to address and resolve guest issues promptly and satisfactorily.
- Must be able to push/pull up to 100 lbs. and lift/carry up to 20 lbs.
- High level of empathy and patience to provide a personalized experience for each guest.
- Ability to handle phone systems and other office equipment efficiently.
- Capability to handle multiple tasks simultaneously, especially during peak check-in and check-out times.
- Ability to remain calm and efficient under pressure.
- Positive attitude towards teamwork and willingness to assist colleagues.
- Fluency in English

While we appreciate all applications, only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- In office parking
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekends as needed

Work Location: In person

📌 Senior Spa Concierge (Esquimalt)
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