Montreal, QC Full-time Salary not specified

Responsibilities

- Act as the first level of escalation for the help centre and diagnose and resolve most incidents independently.
- Help resolve problems affecting applications, production-related systems, and technical environments while considering operational risks and impacts.
- Install and configure user workstations and software.
- Identify and recommend process improvements to support service levels and user satisfaction.
- Maintain an inventory of computer equipment as it is received, assigned, and retrieved.
- Serve as a technical reference for help desk analysts and coordinate major incident management with the relevant teams.
- Write and maintain technical documentation and procedures in a centralized knowledge base.

Qualifications

- College diploma in information technology.
- Three to five years of experience in a similar role.
- Familiarity with ServiceNow is an asset.
- Fluency in spoken and written French and English for daily work and qualified communication across Canada.

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📌 Analyst, IT Service Desk (Help Desk) (Montreal)
🏢 Skillhub Solutions
📍 Montreal