Job Responsibility: We are recruiting for an IT Operations Lead to join our team in Mount Pearl, Newfoundland! As the IT Operations Lead at Genoa Design, this role is responsible for supervising the IT Operations team, including service desk and infrastructure support, ensuring service levels are met, and collaborating with cross-functional teams to achieve business goals. With professionalism, adaptability, and leadership, IT services are maintained to meet business needs, enabling positive outcomes for the team, colleagues, and customers. THE DAY-TO-DAY As the IT Operations Lead, responsibilities include:

- Leading the IT Operations team in local and remote offices.
- Enabling positive IT and Security culture through your actions and professionalism.
- Ensuring that IT services and end user support are of high quality and readily available.
- Reinforcing established policies, procedures and SLAs to meet business needs.
- Ensuring maintenance is implemented effectively while minimizing downtime and risk.
- Interacting with vendors, service providers, and other support teams.
- Asset management, capacity forecasting, purchasing, and renewals.
- Managing service delivery performance using metrics, analytics and reporting on KPIs.
- On-Call scheduling and oversight of support activities outside normal business hours.
- Coaching team members, developing training plans, and managing team performance.
- Supporting the implementation of new processes and technologies.
- IT department leadership activities and supporting business objectives.
- Taking on additional duties as required to support the team and organization.

YOUR QUALIFICATIONS
- Bachelor's degree in Information Technology, Computer Science,



or a related field or Technical diploma in IT, Networking, Systems Administration, or a related discipline, with equivalent experience.
- 5-7 years of relevant technology experience with proven technical and leadership skills.
- Experience in multiple IT disciplines, including IT service management, systems, networking, data centers, applications, project management, information security, and cloud platforms.
- Strong communication, teamwork, and leadership abilities are essential, along with effective project and deadline management skills.
- Success in this role requires leadership power skills, a growth mindset, and a commitment to mentoring, knowledge-sharing, and continuous learning at all experience levels.

ELIGIBILITY Please be advised that obtaining a security clearance is a mandatory requirement for this position. As part of the clearance process, candidates will undergo an extensive background check and personal reference verification to assess their eligibility. Furthermore, to qualify for both the clearance and this position, applicants must be either Canadian citizens or permanent residents of Canada. WHAT MAKES US GREAT Here's how we keep the pep in our step:

- We offer an attractive salary that reflects your skills and experience.
- Invest in your future with our generous RRSP matching to help you build your savings.




- Enjoy peace of mind with our extensive group insurance plan and access to our Employee and Family Assistance Program for added support.
- We believe in work-life balance, so we provide a substantial amount of paid time off for you to recharge.
- Work in a space that blends contemporary design with comfort, fostering productivity and collaboration.
- Participate in fun team-building activities and social events that strengthen our community and enhance workplace camaraderie.
- We celebrate your achievements and contributions with various rewards and recognition programs to show our appreciation.
- Prioritize your health with versatile work practices and wellness programs designed to promote physical, mental, and emotional well-being.
- Get involved in volunteer work and community initiatives that make a positive impact.
- We're dedicated to your career advancement through ongoing training and development opportunities that help you reach your full potential.

READY TO SET SAIL WITH US? We value expertise and hands-on experience in the shipbuilding industry. We know it's rare for someone to meet 100% of the qualifications and you don't need all the listed credentials to add incredible value to the team. If you have a strong background in this field and are passionate about leading innovative projects, we encourage you to apply. Send your credentials over the starboard side, apply today, and let's chart a course for success together! If you require assistance in completing your application or need any accommodation throughout the recruitment process, please email your request to View email address on ca.edajobs.com and we would be happy to assist!

📌 IT Operations Lead (Mount Pearl)
🏢 Genoa Design International
📍 Mount Pearl