Cowan Insurance Group is looking for a Claims Specialist to join our Claims team! This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other internal service and sales teams to support fair, timely, and well-communicated outcomes.

You are knowledgeable in the personal and commercial lines insurance industry with policies, products and customer service. Work with the claims staff, sales & service team, clients, carriers and other stakeholders to ensure a positive outcome for those involved Serve as the primary claims contact, providing timely, professional, and empathetic guidance throughout the claims lifecycle Manage a varied portfolio of claims, including complex, sensitive, high-severity, and escalated matters Explain policy coverage, deductibles, documentation requirements, timelines, and next steps in explicit, practical language Advocate for clients when claim issues arise, challenging the insurer on decisions when necessary Monitor claim activity, maintain regular communication with clients, and follow up with insurers, adjusters, legal counsel, restoration firms, and other service providers as appropriate Contribute to process improvements, training, and the consistent application of claims service standards Maintain complete, accurate, and timely documentation in the claims management system in accordance with internal standards, privacy obligations, and regulatory requirements Provide technical guidance, coaching,



and peer support to Claims Representatives and other team members and contribute to training and knowledge-sharing initiatives Support the Manager, Claims in a technical capacity and other duties as assigned A minimum of 5 years experience in insurance, preferably with a claims background High School or equivalent, post-secondary education is considered an asset In depth knowledge of Personal and Commercial property, auto & liability policies including complex coverages such as Directors & Officers and Errors & Omissions Liability A collaborative approach and the ability to build effective relationships with clients, insurers, adjusters, legal counsel, vendors, and internal business partners Ability to interpret policy wordings and explain in plain language Highly developed customer service & communication skills, with the ability to explain complex matters clearly and respectfully Ability to host training sessions for staff is an asset CAIB or CIP designation (or working towards) would be an asset Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions,



we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Company-matched Retirement Savings Plan Company-paid training and development courses Community involvement Artificial Intelligence (AI): Cowan Insurance Group does not use AI directly; If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position.

Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation. #

📌 Claim Processor (Waterloo)
🏢 Cowan Insurance Group
📍 Waterloo