Provide technical support remotely across Ontario using troubleshooting, customer service, and communication skills for Opensity Solutions clients. Support hardware, software, and network concerns.

Opensity Solutions seeks a Service Desk Analyst supporting law firm clients through telephone, email, and chat tools. The full-time permanent position includes training and serves customers in a quick-paced, customer service-oriented environment. Candidates should communicate clearly while diagnosing issues, documenting tickets, and making decisions within their responsibilities.

Key Responsibilities:

- Serve as the first customer contact for technical issues
- Provide telephone, email, and chat-based technical support
- Diagnose and resolve hardware, software, and network issues




- Use screen sharing and remote-control troubleshooting tools
- Document complete, accurate customer requests in tickets

Requirements:

- High school diploma or equivalent
- Strong verbal, written, and typing skills
- Excellent customer service, efficiency, and multitasking skills
- Ability to troubleshoot analytically and think strategically
- Availability for any Monday through Sunday work combination

Use remote troubleshooting, detailed ticketing, and customer service skills to support Opensity Solutions law firm clients across Ontario.

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📌 Remote Service Desk Analyst Ontario (Montreal)
🏢 Opensity Solutions
📍 Montreal