Lead LTD claims operations remotely from British Columbia with expertise in disability adjudication and team development. Guide complex claims decisions while improving service.

As Associate Manager of LTD Claims at Manulife, you will direct a disability claims team reviewing and investigating LTD claims. Your focus includes workflow management, customer service strategies, technical guidance, and staff development. The role supports operational effectiveness and a high-quality claims management organization.

Key Responsibilities:

- Lead, coach, mentor, and develop staff members
- Monitor workflow management and conduct performance management
- Hire staff for the disability claim team
- Provide guidance on complex claims issues




- Support customer relationships with key accounts

Requirements:

- Two to three years of supervisory experience
- Solid Group Disability adjudication and insurance knowledge
- Knowledge of medical terminology and case management practices
- Technical training and staff development experience
- Excellent communication, analytical, and decision-making skills

Apply your LTD claims leadership, technical knowledge, and coaching experience to strengthen Manulife’s disability claims organization remotely.

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📌 Associate Manager LTD Claims (Ottawa)
🏢 Société Financière Manuvie
📍 Ottawa