Job Responsibility:

Railtown Café is hiring! We are seeking a current member to join our leadership team as General Manager . He/She will manage all "front of house” activities for our 3 Cafe locations in Vancouver. They will oversee 6 Managers and approximately 25 hourly employees.

We are seeking a passionate qualified leader to be a role model who is hands on, driven, and committed to upholding our hospitality standards. He/She must possess an owner mentality when operating the business, a strong level of financial acumen, and excellent communication and organizational skills.

Responsibilities:

- Manage the successful day-to-day operations of the 3 cafés
- Facilitate communications between the cafes and other departments within the organization
- Hire, train, manage, and oversee the café staff to ensure customers receive the highest level of satisfaction and product quality possible (including: hiring, firing, performance management, discipline, and recognition)
- Organize monthly meetings, conduct departmental meetings and daily briefings
- Review and communicate financial information and targets with other Managers
- Coordinate with the PR team regarding features and photoshoots
- Coordinate special events in the Cafes
- Oversee scheduling and labor targets
- Assist with training and covering shifts as needed
- Organize the POS software, Railtown's App development, and our third party delivery services
- Serve as the lead customer service contact at the café for customers (including: answering questions, and resolving complaints)
- Monitor, update, and analyze café daily, weekly, and monthly budget, revenues, and expenses to maximize profit
- Maintain, implement, and develop café policies and procedures
- Coordinate with vendors and maintain inventories; order supply when needed
- Other duties as assigned

Qualifications and Experience:





- 3-5 years of previous General Manager experience in a quality, contemporary, full service/fast casual environment
- Must follow direction, self-motivate, work clean and stay organized
- Communicate clearly which requires listening and speaking
- Focus on the details, especially food and beverage quality, food safety and sanitation, restaurant cleanliness, appearance and productivity
- Fix problems quickly and be able to turn a bad situation into a great one
- Understand our technologies and care about accuracy
- Understand and analyze the P&L; and course correct as needed without waiting to be told
- Have an active Serving it Right Certificate

Schedule:

- Full time: A flexible schedule is required. However, it's primarily a Monday to Friday job with no late evenings. (Our Cafes close at 6pm)

What we Offer:

- Base Salary: $70,000 to $80,000 based on experience
- Competitive salary with quarterly incentive package
- 100% company paid health and dental benefit coverage
- Transportation expense reimbursement for travel between locations
- Work cellphone plan
- 2 weeks paid vacation in first year
- Daily staff meal
- Fun, supportive, and positive work environment
- Excellent working conditions with a strong dynamic team
- Life, Balance
- Company Discount Program
- Career development opportunities and workshops

To learn more about us, please visit our website and social media:

Ready to join Railtown? Submit your resume today, Attn: Café General Manager Position . We are excited to hear from you.

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Additional pay:

- Bonus pay

Benefits:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

📌 Railtown Cafe General Manager (Vancouver)
🏢 Railtown Cafe
📍 Vancouver