Job Responsibility:

Job Type: Full-Time Starting Salary: $79,405

The Gateway to Your Future You've mastered the surveillance operator role and have solid knowledge of table games. Now challenge yourself and take charge to ensure that the integrity of gaming operations are protected. As a Surveillance Manager, you will lead and work with the surveillance team and use your natural attention to detail to identify, investigate, and report suspicious activity, unusual play or deviations from internal controls. We Provide

- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

Key Responsibilities

- Supervise and manage team performance while participating in surveillance activities
- Train, coach and provide corrective feedback and recognition of individual/team accomplishments
- Communicate with surveillance staff and management regarding investigations, and current issues
- Maintain knowledge of BCLC/AGLC, GPEB Policy and Procedure, FOIPPA and FinTrac
- Initiate and conduct investigations and provide timely reports

What You Bring

- Two years? experience as a Surveillance Operator.
- Post -secondary degree, diploma or certificate in a related field is an asset.
- Thorough knowledge of Gateway, BCLC/AGLC and GPEB policies pertinent to casino and surveillance operations.
- Working knowledge of Criminal Code of Canada is an asset.
- Computer skills in word processing, spreadsheets, and presentation software.




- Ability to work in a dimmed, enclosed and controlled room in close proximity to colleagues.
- Ability to sit for long periods of time.
- Robust vision with ability to focus on a computer screen for long periods of time
- Enjoy mentoring others and leading by example.
- Are reliable, diligent, and have a high level of integrity.
- Cultivate a positive team-oriented, cooperative and communicative environment.
- Are resourceful, observant, and meticulous in all areas of your work.
- Are confident with your judgement and can clearly convey your findings in writing.
- Can assess situations carefully, are sensitive in dealing with people and proactive in providing solutions.
- Experience with Microsoft Office, video monitors and recording equipment.
- Benefit from working flexible hours, evenings, and weekends.

Why Work for Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.



See for yourself what it?s like to be on a team that values your vision, skill and energy. Get to Know Gateway Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at Apply Now! Not the right fit this time? Follow us on our careers social media pages! Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

📌 Surveillance Manager (London)
🏢 Gateway Casinos
📍 London