Job Responsibility:

Job Overview We are seeking a skilled and detail-oriented Computer Technician to join our dynamic IT team. The ideal candidate will possess a strong understanding of computer systems, networks, and security protocols. This role involves troubleshooting hardware and software issues, maintaining network infrastructure, and providing exceptional support to end-users. The Computer Technician will play a critical role in ensuring the reliability and efficiency of our technology systems.

Duties

- Diagnose and resolve hardware and software issues for desktop, laptop, and server systems.
- Provide support for network infrastructure, including WAN and SAN configurations.
- Implement and maintain network security measures to protect sensitive data.
- Troubleshoot network connectivity issues using protocols such as TCP, DHCP, and PRTG.
- Assist in the design and implementation of network architecture to optimize performance.
- Monitor system performance using tools like Splunk to identify potential issues before they escalate.
- Collaborate with team members to integrate APIs for enhanced system functionality.
- Document technical processes and create user guides for common troubleshooting scenarios.




- Provide training and support to end-users on various software applications.

Requirements

- Proven experience as a Computer Technician or similar role in IT support.
- Strong knowledge of WAN, SAN, network security principles, TCP/IP protocols, DHCP configurations, and network support practices.
- Familiarity with monitoring tools such as PRTG and Splunk is preferred.
- Understanding of network architecture concepts and best practices.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong communication skills to effectively interact with technical and non-technical staff.
- Relevant certifications (e.g., CompTIA A+, Network+, Cisco) are a plus but not mandatory.
- Ability to work independently as well as part of a collaborative team environment.

Join us in this exciting chance to contribute your technical expertise while supporting our organization's technological needs!

Job Type: Part-time

Pay: $26.87-$30.00 per hour

Expected hours: 15 per week

Additional pay:

- Overtime pay

Schedule:

- Monday to Friday

Work Location: On the road

📌 Computer and Network Technician (Kelowna)
🏢 TDOT IT Solutions
📍 Kelowna