Job Responsibility:

Job Brief

Provides a high level of customer service to visitors, residents and staff and general administrative support at Victoria Manor

Employment Status: Permanent Part time Union: CUPE 855 Inside Open To: Internal/External Applicant(s) Closing Date: 26/03 Duration (if temporary): N/A

Wage $23.34 - $25.24 hourly ()

Reports To Office Manager

Department Human Services

Location Victoria Manor, Lindsay, ON

Hours Part time, 15 hours (approx.) on a bi-weekly basis; includes evenings and weekends

Other General office environment

- Provides the initial face-to-face and telephone contact with visitors, residents and families, providing direction and notifying appropriate personnel as required. Greet visitors; determine purpose of visit, and direct visitor to proper location or person; Inform staff of visitor's arrival

- Answer telephone, take messages or forward calls to voice mail, and place outgoing calls as requested or needed using Home-specific procedures.

- Monitor arrival and departure of residents from the home

- Perform incidental clerical work including typing, filing, delivering messages, sorting mail, photocopying, faxing, etc.; other duties as assigned, etc.

- Prepares courier packages and arranges for pickup

- Promotes a positive working environment with the service providers and suppliers working with the Home

- Maintains positive communication between the Home and community services

- Advises supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports

- Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents

- Wears personal protective equipment as designated

- Maintains a clean, safe environment for residents utilizing infection control principles





- Maintains a sound working knowledge of their roles and responsibilities during all emergency situations as applied to all assigned shifts and hours of work

- Fosters positive customer service with residents and families in their day-to-day work

- Answers questions / enquiries in a prompt and professional manner

- Conducts tours for prospective residents / families as required

- Participates in all aspects of the Quality and Risk management program as required

- Contributes to the development of recommendations for corrective action to reach corporate mean for indicators

- Maintains personal accountability for completion of monthly audits as assigned

- Provide assistance with call-ins and scheduling; may provide assistance with supply distribution

- Fosters good working relationships with relevant persons within the Ministry of Health

- Other duties as assigned

Skills/Education Required

- Secondary school diploma or equivalent

- Possess proven office administration skills

- Must possess excellent communication skills

- Must be proficient with Word, Excel, e-mail, internet use and computerized documentation

- Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion

- Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization

- Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands

- Excellent written communication skills with attention to detail and accuracy

- Excellent organizational and administrative skills with the ability to work independently and in a team environment

- Ability to demonstrate initiative consistently with commitment to quality improvement

- Demonstrated ability to understand and abide by municipal policies and procedures

- Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

Applicants must be prepared for skills testing.

📌 Receptionist (Victoria Manor) (Lindsay)
🏢 City of Kawartha Lakes
📍 Lindsay