Job Responsibility:

Position Summary:

The Sales Operations Manager is responsible for coordinating all product procurement, fulfillment, measure, delivery and quality review required for customer projects on behalf of Account Representatives and Project Managers. The Sales Operations Manager works directly with Account Representatives and Account Information Representatives to create quotes for custom projects, convert quotes into sales orders, and act as the central liaison between Account Representatives and Project Managers with the Company's internal supply chain through project completion. As part of the Sales Operations department, the Sales Operations Manager also provides inside sales support to the Account Information Representatives as required. This includes fielding customer inquiries, redirecting inquiries to a specialist, or providing complete customer service as appropriate to the situation.

Overall Responsibilities:

- Represent Riverside Millwork Group in a positive and qualified manner.
- Receive all customer specifications including floor plans, elevations, and construction notes from Account Representatives, and request any missing information prior to initiating project coordination.
- Meet with Account Representatives and Project Managers to assess and interpret project specifications and scope prior to preparing estimates and quotes.
- Take-off and estimate the quantity of trim, doors, door hardware, shelving and other materials required for single family and multi residential projects, ensuring all project scope considerations have been addressed.
- Complete the necessary Turnover Packages and Turnovers for specific projects.
- Participate in negotiations with customers when requested by Project Manager, offering cost savings through suggesting product alternates as available.




- Receive customer approved quotes from Account Representatives and ensure they are converted into sales orders.
- Ensure orders have appropriate ship dates and they remain updated.
- Liaise with Account Representatives and Project Managers to ensure required payment terms for each project are satisfied prior to requesting purchasing or production of products.
- Relay all project specifications to the internal supply chain team (purchasing, manufacturing, scheduling) within adequate time frames for completion.
- Ensure that the customer's requirements (from purchase order or other order form) match what was measured on site so that all extras or omissions are captured, and customers are promptly notified of extra work and charges.
- Ensure shared project status logs and tracking are always current.
- Communicate project updates to customers on behalf of Account Representatives and Project Managers when requested.
- Provide finance department “invoice-ready” orders with all customer purchase orders attached as required.
- Act as back-up to the retail order desk to provide inside sales support to walk-in and call-in customers.
- Scheduling Account Representatives to ensure measures and quality walks are completed
- Other duties as assigned.

Essential Qualifications:

- Interior building materials and residential construction industry experience and product knowledge
- Ability to read blueprints required
- Working knowledge of construction schedules/deadlines
- Post-secondary education in architectural technology, construction technology, or equivalent work experience
- Ability to multi-task and prioritize
- Knowledge of several styles/design theory
- Organized
- Patient and adaptive to change
- Exceptional problem solving and interpersonal skills
- Experience with Microsoft Office
- Experience with Seradex an asset
- Self-starter and self-motivator

📌 Sales Operations Manager (Waterloo)
🏢 Riverside Millwork
📍 Waterloo