Full time, Permanent (37.5 Hours per week) The Client Services Coordinator will identify opportunities and solutions to improve the administrative efficiency of Homeward Bound Oakdale Program in a confidential, professional environment. Liaise between Homeward Bound Management and coordinators to ensure information is relayed in a smooth, accurate and timely manner.

Experience in human services, supported housing, or with persons with disabilities/addictions

- Knowledge of community resources, supports and other agencies
- Strong organizational, administrative, and time management abilities
- Must be able to work flexible hours when needed
- Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check; 4 Weeks Paid vacation annually; ~ 5% matching pension; ~ Program Specific Support Oversee day-to-day duties of transportation support workers
- Be a part of an on-call rotation for Homeward Bound Oakdale
- Data entry Master Client List, Administration of client numbers, intake database
- Administrative Support Act as a liaison for HWB Oakdale with administrative coordinator. Assist admin in their absence
- Power, Energy, and Water bills each month for finance invoicing and billing
- Support Homeward Bound Windsor in the absence of their Client Services Coordinator




- Support employees with systems in the absence of supervisor
- Client Services Point of contact for Homeward Bound Oakdale Client Services related phone calls from Monday to Friday 8am to 4pm
- Collaborate with supervisor to schedule intakes, assess with accuracy to house the most in need, and collection of data and adding data to HIFIS
- Orientation of rules and regulations, medication admin, arranging keys to apartment, HB phone number for emergencies, expectations, rights, responsibilities, appointment expectations
- Client File Management including updating, file storage, access, and confidentiality
- Delegate support workers to ensure completion of client identification cards
- Attend case management meetings when requested for coordinated access
- Meet bi-weekly with other Client Services Coordinators and Intake Panel to ensure consistency within programs and meet monthly with management Uphold and maintain policies and procedures for all Homeward Bound programs
- Connection with clients to relevant community services
- Follow safety and security policies at all times
- Other duties and responsibilities as deemed necessary by management, to ensure the effective operation of Homeward Bound Oakdale;

📌 Client Service Manager (Permanent, Full-Time) (Prince Albert)
🏢 YWCA Prince Albert
📍 Prince Albert