Customer Service Representative - Emergency Veterinary Hospital $18.00-$22.00/hour (DOE) Full time opportunity in Grand Terrace, California Schedule: Evening, weekend & holiday availability required Animal Emergency Clinic (AEC) is seeking an experienced Customer Service Representative (CSR) to support clients and our Emergency Veterinary team in a fast-paced, walk-in hospital environment. This role is ideal for an experienced Veterinary Receptionist, Veterinary Customer Service Representative, Client Service Representative, or Veterinary CSR who is comfortable managing an unpredictable emergency caseload while providing exceptional client service.

Why Join Animal Emergency Clinic Animal

Emergency Clinic in Grand Terrace is an AAHA-accredited emergency veterinary hospital that has served pets and families throughout the Inland Empire for more than 50 years. Currently open overnight on weekdays and 24 hours on weekends, AEC is preparing to expand to 24/7 emergency veterinary services. Every shift is different-from critical traumas to urgent medical cases, and our client service team plays an essential role in keeping communication and patient intake organized while supporting pet owners through stressful situations.

Answer a multi-line phone system, gather information, and appropriately communicate urgent concerns to the clinical team. Maintain an organized, professional, and welcoming reception and client service area.



At least one year of experience in a veterinary hospital or veterinary client service environment.

Emergency veterinary hospital or urgent care experience preferred; Strong customer service, client communication, and interpersonal skills. Passion for animals and commitment to providing an exceptional client experience.

Benefits are based on eligibility and may include medical, dental, and vision insurance; paid time off, including vacation, holidays, and sick leave; Employee Assistance Program (EAP); Located in Grand Terrace in California's Inland Empire, Animal Emergency Clinic is conveniently accessible to veterinary professionals throughout Riverside, San Bernardino, Colton, Loma Linda, Redlands, Moreno Valley, Fontana, Rialto, Highland, and surrounding communities.

Ethos Veterinary

Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next. Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine-together.

Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.

📌 Client Service Representative (Temporary Full-Time) (Terrace)
🏢 Ethos Veterinary Health
📍 Terrace