Customer Service Representative Corporate Revenue Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc. Receives and processes applications, transfers and disconnection requests for utility services from customers at the counter, by telephone and through correspondence. Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.

Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit. Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets. Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.

Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws. Assists with the training of current staff, as required. Education, Training and Experience Requirements: Graduation from a business college OR Graduation from a one year, post-secondary business related program.

Typing speed of 45+ words per minute. Four years of progressively responsible customer service experience as the primary function,



involving direct resolution of complex external customer concerns and accurate processing of automated transaction data. Knowledge of office principles, procedures and systems.

Knowledge of business English and arithmetic. Knowledge of basic accounting procedures such as bank reconciliation and ledger balancing. Ability to work as a team member with minimal supervision. Ability to communicate effectively, orally and in writing.

Ability to deal courteously, tactfully and effectively with customers. Ability to research, analyse and interpret information in accordance with established policies and procedures. Skill in the operation of office equipment, including a computer with Windows software.

Acceptable current Criminal Record Check (CRC) upon offer of employment. Diversity, Equity and Inclusion As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents.

To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity Should you require accommodation through any stage of the recruitment process, please email [email protected] Recruitment Process: Application Posting Closes Resume Review Pre-screen/Interview Offer Pre-Employment Conditions Welcome to the City #

📌 Client Service Representative (Temporary Full-Time) (Saskatoon)
🏢 City of Saskatoon
📍 Saskatoon