Founded in 1991, JAN-PRO, is one of the largest commercial cleaning organizations in the world. Today, JAN-PRO comprises 12,000 + franchise owners who proudly serve over 56,000 customers across 10 different countries. In terms of industry recognition, JAN-PRO is rated Excellent on Trustpilot and is regularly ranked as a top performing franchise in such publication as Entrepreneur Magazine.

In fact, JAN-PRO remains the only franchise commercial cleaning company to be awarded #1 Commercial Cleaning Franchise for thirteen consecutive years by Entrepreneur Magazine’s Annual Franchise 500 Awards. We are looking for a motivated, self-driven and professional individual as a Customer Service Representative who enjoys the challenge of building our reputation and growing our business in Southwestern Ontario. As a customer service representative, you are the main point of contact for customers and our franchise owners.

This position's place of work may also be located at our Kitchener, Ontario office. If you have prior customer service experience and a hope to expand your career, we want to hear from you.

Customer Service Calls

Monthly calls to all Customers that we have not received a Customer Evaluation,



CSR call or In office Inspection report AND Remind CBO to submit Customer Evaluation through Email – Use JAN-PRO’s CRM report to define call list Update JAN-PRO’s CRM /Excel with results of CSR call activity Update JAN-PRO’s CRM with results from customer evaluation forms Receive and log customer complaints Receive and log Customer requests Temporary Suspension of Service & Restart Service, Additional Cleans, Changes to schedule, Price changes Record in JAN-PRO’s CRM Notify accounting manager to credit customer Receive Cancellation/ Transfers request by Customer through calls/emails/ letters Make every possible effort to resolve situation and not lose account Review with respective Operation Manager and Accounting Report in Weekly Office Meetings Validate Cancellation Requests comply with service agreement terms and conditions Or Process Transfer Requests accordingly Record in JAN-PRO’s CRM if cannot be saved High School Diploma, College diploma- preferred ~2 years previous experience in customer service or telemarketing ~ Excellent written and verbal English communication skills ~ Strong working knowledge with Microsoft Office, Outlook, Word, Excel, PowerPoint. ~ Knowledge of CRM ~ Ability to document detailed and accurate prospect and client information in electronic database ~ Analysis & Reporting. ~ Planning & Execution. ~ Relationship Building. ~ Manual dexterity to operate a computer and other electronic devices Personal traits: This is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. This does not constitute a written or implied contract of employment. #

📌 Client Service Representative (Temporary Full-Time) (London)
🏢 JAN-PRO of Southwestern Ontario
📍 London