Help grow a safer, cleaner, healthier future for everyone, every day. Are you looking for an opportunity to provide your customers with consultative support–growing our business together? If you have answered yes to these questions, we should connect!

In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Customer Service Representatives, Customer Quotation Specialists, Regional Sales Managers, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other.

This position reports to the Customer Service Lead (Life Safety). As a Customer Quotation Specialist, you will process sales orders and transactions, ensuring accuracy and proactively addressing customer needs. You will provide timely and accurate quotes, manage order revisions and expedites, and maintain detailed records using Salesforce.com.

Your responsibilities will include managing contracts for platform and cellular subscriptions, reviewing order statuses, and driving proactive customer communication to ensure a seamless experience. Collaboration with internal teams will be critical to addressing customer inquiries, resolving issues, and advocating for customer needs across the organization. This role also emphasizes continuous improvement, where you will identify and recommend enhancements to quoting and order processes, contributing to a more efficient and customer-centric workflow.





Success will be measured by meeting individual and team qualitative and quantitative targets while delivering a best-in-class customer experience. Process sales orders and transactions based on customer requests. Review order status to ensure accuracy and drive proactive customer outreach.

Provide accurate quotes based on customer requirements in a timely manner. Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM-Salesforce.com. Contract management of platform and cellular subscriptions.

Communicate with other areas of the company with regards to customer questions and concerns. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer experience. Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement.

You have an outstanding history of delivering on your projects.

Inclusion: Performance Objectives Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through KPIs. Identify and recommend at least one improvement per quarter, contributing to a more efficient and customer-friendly system.



Support building and maintaining training documentation for position.

Increase sales by effectively upselling and cross-selling products and services. Maintain accurate customer records and transactions within CRM - Salesforce. Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests.

Ensure accurate pricing on purchase orders, quotes and time of order entry. Accuracy is key to ensure on time payment from customers. Help maintain the sales pipeline by maintaining win/loss on opportunities when quotes are approved within CRM.

Strong ability to build relationships with customers Ability to use Outlook and Microsoft based programs Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred. A minimum of 3 years of customer service or inside sales experience.

AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D; locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally.

We are looking for bright, ambitious people to join our team and stay for the long term. Competitive base salary Participation in the company bonus plan Complete advantages package including health, dental & vision insurance, 401K, vacation, and generous parental leave Professional Development training opportunities #

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