Sporting Life Group is a proudly Canadian family of retail banners, Sporting Life, Golf Town, and Team Town Sports, united by a shared passion for sport and active living. From individual pursuits to team sports, we offer the best equipment, expert services, and experiences to help Canadians play, move, and live well. Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.

Vendor Pro

Deals and expert product training to fuel your knowledge and performance. An hourly rate of $24.00 (dependent on experience) and opportunities to grow your career in the sports lifestyle.

The Customer Care

Representative is responsible for delivering an exceptional customer experience by providing timely, accurate, and professional support through email and case management. This role is a 6 month contract with a possibility of extension. This roleassistscustomers with inquiries related to orders, returns, gift cards, product information, warranties, and the online shopping experience.

Working collaboratively with internal teams and stores, the Customer Care Representative helps resolve customer concerns, supports operational processes, and contributes tomaintaininghigh service standards across all customer touchpoints. ~ Provide exceptional Customer Care as per the Sporting Life Group Mission Statement. ~ Manage inbound customer cases and email communication ina timelyand professional manner. ~ Support departmental KPI performance including First Response Time (FRT),Average Handling Time (AHT),productivity, quality standards, andtimelycase resolution. ~ Respond to customer inquiries related to online orders, returns,exchanges, carrierissues,promotionsand product support.



~ Investigate and resolve customer issues that mayimpactorder fulfillment or delivery. ~ Resolve customer concerns byidentifyingsolutions and escalating issues whenrequired. ~ Manage and respond to customer-related store emails while partnering with support teams asrequired. ~ Maintainaccuraterecords of all customer interactionswithin Service Cloud and other company systems. ~ Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. ~ Follow established policies, procedures, and service guidelines to ensure consistency and accuracy. 1 – 3 years’ retail / customer care experience. ~ Customer-focused individual who works well in a team environment. ~ Strong customer service, problem-solving, and conflict-resolution skills. ~ Ability to communicate professionally and empathetically with customers. ~ Strong attention to detail and ability to accurately document customer interactions. ~ Working knowledge ofSales Force (Service Cloud, Commerce Cloud)andMicrosoftD365 Knowledge systems is considered an asset. ~ Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. ~ College oruniversity education is an asset. AI is used as part of our application review process to assist in screening and assessment. This posting is for an open existing role in our organisation.

Sporting Life

Group is an equal prospect employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process. #

📌 Client Services Rep/Office Services (Vaughan)
🏢 Sporting Life
📍 Vaughan