We now service over 300,000 businesses and more than 2 million employees. We are Remote First - we champion a remote workplace with a preference for asynchronous communication and a high degree of autonomy We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Expect High Performance - we set a high standard and we’re not satisfied with being average. As a Client Support Associate, you will be part of a collaborative, driven, and supportive team that’s always striving to provide the highest level of customer service, while continuously aiming for self improvement.

As a Client Support Associate, your responsibilities would consist of: Provide timely, accurate, and professional support to clients via email and video calls Troubleshoot and resolve client inquiries related to HR and payroll products, ensuring clear explanations and solutions for any technical or functional challenges Offer support and guidance on navigating Employment Hero platform, ensuring clients understand how to use the system to meet their HR and payroll needs Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations, including Quebec-specific requirements Work closely with the Implementation, Client Success, Risk and Compliance, Benefits teams, Finance,



and Operations to ensure accurate and effective solutions for clients Contribute to the development and enhancement of internal processes, guides and manuals to improve support efficiency and client satisfaction Assist existing clients with KYC/ KYB when creating new accounts Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders Occasionally provide accurate and timely translations of written communications to support seamless interactions between stakeholders and clients. Knowledge of Canadian payroll, including Quebec-specific regulations 1+ years of client support or client management experience Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance Tech savvy and possesses the ability to learn new platforms and software rapidly You will work remotely, with the flexibility to own your time and impact You will access cutting-edge tools to amplify your work, knowledge and outputs You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

📌 Client Support Associate - Remote (Calgary)
🏢 Employment Hero
📍 Calgary