Trane Technologies is hiring a Client Service Representative in Burnaby, BC. What's in it for you: The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region's service business. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met.

Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop cutting-edge solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client's facilities.

What you will do:*** Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts.

Delivers growth by prospecting for other non-agreement customers; Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.

Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.

Identifies and communicates issues, business goals and objectives on all assigned accounts.





Responsible for responding within 24 hours to all customer inquiries and concerns.

Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.

Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.

Responsible for customer assurance regarding equipment up-time and reliability.

Assists in creating standard work / cadence for meeting customer needs.

Assists Account Managers with strategic customers as assigned and help develop local vendors.

Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.

Local Marketing for sales initiatives (working with our National team at a local level).

Bachelor's degree or equivalent preferred.

Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation Needs to understand customers' accounts receivables, credit, and be able to do basic return on investment calculations.

Customer service capacity a plus.

Must be able to communicate effectively in person, by phone and through written communication.

Must be proficient with use of the telephone and voice mail, the computer, and other office equipment. Proficiency in use of systems like Salesforce will be important.

📌 Client/Customer Support Rep (Burnaby)
🏢 Trane Supply
📍 Burnaby