Customer Support Advisors at Achievers solve complex platform issues through Salesforce, email, and phone while supporting clients and members. As a highly skilled support skilled, you will manage cases for program administrators, internal stakeholders, and members. You will apply technical aptitude, analytical thinking, and clear communication to resolve issues.

The role supports both client administration and member service across multiple queues. Own inquiries across Salesforce, email, and phone channels Communicate proactive case updates throughout each customer interaction Partner with Technical Support, Product, and Customer Success Document cases accurately and meet SLA, quality, and productivity targets Three to five years in customer support or client services Experience supporting B2B clients or program administrators Technical aptitude troubleshooting web and mobile platform issues Experience managing complex or escalated customer cases Salesforce proficiency and strong stakeholder management skills Support Achievers customers through technical troubleshooting, case ownership, cross-functional collaboration, and thoughtful communication in Toronto. #

📌 Client/Customer Support Rep (Toronto)
🏢 Achievers
📍 Toronto