Job Overview

We are seeking an experienced and highly organized Clinical Operations Manager to oversee the day-to-day operations of our integrated pharmacy and medical clinic. This leadership role combines healthcare administration, business operations, technology management, human resources, regulatory compliance, and patient service excellence.The successful candidate will be responsible for coordinating clinical and pharmacy operations, improving operational efficiency, implementing technology solutions, managing staff performance, supporting business growth initiatives, and ensuring compliance with healthcare regulations and privacy requirements.

Responsibilities

- Plan, organize, direct, control, and evaluate daily clinic and pharmacy operations.
- Coordinate patient services, prescription workflows, appointment scheduling, referrals, and records management.
- Develop and implement operational policies, procedures, and quality improvement initiatives.
- Monitor patient satisfaction and implement service enhancement programs.
- Support physicians, pharmacists, nurses, and administrative teams in achieving operational objectives.
- Ensure compliance with provincial healthcare standards, pharmacy regulations, privacy legislation, and workplace safety requirements.
- Develop operational plans, strategic initiatives, and performance objectives.
- Plan, administer, and control budgets, expenditures, contracts, equipment, and supplies.
- Evaluate operational efficiency and recommend workflow improvements.
- Develop service quality assessment programs and performance metrics.
- Analyze business and healthcare data to improve service delivery and resource utilization.
- Coordinate vendor relationships and negotiate service agreements.
- Represent the organization with healthcare networks, regulatory bodies, community partners, and professional organizations.
- Lead organizational planning and continuous improvement initiatives.
- Collaborate with external IT vendors regarding support, software upgrades, and infrastructure improvements.




- Lead digital transformation initiatives, including online booking, telemedicine, patient communications, and workflow automation.
- Coordinate with IT service providers to maintain business continuity, system performance, data backup protocols, and disaster recovery readiness.
- Evaluate and recommend technology solutions that improve patient services, operational efficiency, reporting capabilities, and communication workflows.

Experience

- At least Bachelor's degree or diploma in Healthcare Administration, Business Administration, Health Sciences, Information Systems, Management, or a related field.
- Minimum 3-5 years of progressive leadership experience in healthcare operations, pharmacy management, medical clinic administration, business services, or a related professional services environment.
- Demonstrated experience supervising multidisciplinary teams and managing organizational resources.
- Strong knowledge of budgeting, operational planning, quality improvement, compliance, and performance management.Knowledge working with EMR/EHR systems, healthcare technology platforms, and operational reporting tools.
- Understanding of healthcare privacy requirements, information security principles, and data governance practices.
- Excellent leadership, communication, problem-solving, organizational, and stakeholder management skills.
- Prior supervisory or leadership experience in healthcare settings such as hospitals, clinics, or nursing facilities
- Experience working with diverse team of colleagues and customers
- Strong background in human resources management and data analysis
- Knowledge of budgeting processes related to healthcare operations
- Demonstrated ability to lead teams effectively while maintaining high standards of patient care and operational efficiency. IT background is an advantage

This position offers an prospect to lead a dynamic healthcare team while ensuring the delivery of quality patient services in a well-organized environment. Pay: $65,000.00-$95,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Relocation assistance
- Vision care

Work Location: In person

📌 Clinic and Operations manager (Edmonton)
🏢 Pro Care Pharmacy u0026 Clinic Westmount
📍 Edmonton