About Us

Niagara Speech Connections is a speech and language clinic providing assessment and therapy services to clients and families throughout the Niagara Region.

We are looking for a warm, energetic, organized, and dependable Clinic Receptionist & Administrative Coordinator to join our team. This person will be the first point of contact for many of our clients and families and will play an important role in creating a welcoming, professional, and positive experience from the moment they enter the clinic or contact us by phone or email.

This position is ideal for someone who enjoys working with people, is confident managing a busy front desk, and can independently keep day-to-day administrative tasks organized and moving smoothly.

Responsibilities

- Greet clients and families as they arrive and create a warm, welcoming clinic environment
- Answer incoming phone calls and respond to general client inquiries
- Make outgoing calls to clients and prospective clients as required
- Respond to and manage clinic emails in a skilled and timely manner
- Provide information to clients and families about clinic services, assessments, therapy options, fees, and general clinic procedures
- Schedule, reschedule, and manage client appointments
- Assist with managing clinician schedules and identifying scheduling openings
- Process client payments and provide receipts
- Maintain and organize client files and records
- Enter and update client information within our practice management software
- Assist with waitlists, new client inquiries, cancellations, and scheduling changes
- Relay messages and relevant information between clients, clinicians, and clinic management




- Help coordinate the day-to-day flow of the front office and ensure administrative tasks are completed
- Provide general administrative support to clinicians and clinic management
- Maintain client confidentiality and handle personal health information appropriately

Please note: Our clinic does not provide direct insurance billing, so this position does not involve submitting claims to insurance companies. What We’re Looking For The ideal candidate is someone who is:

- Friendly, outgoing, energetic, and genuinely enjoys interacting with clients and families
- Professional and confident when communicating by phone, email, and in person
- Highly organized and able to manage multiple tasks and priorities
- Comfortable working independently and taking initiative
- Reliable and able to follow through on tasks without constant supervision
- Detail-oriented and comfortable working with client records, payments, and scheduling
- Comfortable learning and using technology and practice management software
- Able to remain calm, friendly, and professional in a busy clinic workplace

Previous experience in a medical, healthcare, dental, therapy, allied health, or similar client-facing office environment is strongly preferred.



Experience with Jane practice management software is considered a significant asset.

Previous reception, administrative, customer service, scheduling, or office coordination experience is preferred. A formal medical office administration credential is an asset but is not required for the right candidate.

Schedule

This position will begin as part time, Monday to Friday, with regular in-office hours during our busiest clinic period.

Applicants should be available to work approximately 2:00 or 3:00 p.m. to 7:00 p.m., Monday through Friday.

There may also be opportunities for additional hours outside of regular in-office hours, including some administrative work that can be completed remotely, such as responding to emails, returning phone calls, and assisting with scheduling.

The position may have the opportunity to grow or expand over time based on clinic needs, and interest and availability to take on additional hours in the future is strongly preferred.

Compensation

$19.00-$22.00 per hour, based on previous experience, relevant skills, and familiarity with healthcare administration and/or Jane software.

To Apply

Please submit your resume through Indeed. We encourage applicants to include any relevant experience working in healthcare, allied health, reception, administration, scheduling, customer service, or with Jane practice management software.

We are looking for someone who will become a reliable and welcoming part of our clinic team and who takes pride in providing an excellent experience for our clients and families.

Pay: $19.00-$22.00 per hour

Work Location: In person

📌 Clinic Receptionist/Administrative Coordinator (Niagara Falls)
🏢 Niagara Speech Connections
📍 Niagara Falls