Job Responsibility: Visionpool Business Services is hiring a Deskside Analyst. This opportunity is located in Edmonton, AB. Responsibilities:

- Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
- End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
- Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
- Image, deploy and configure current computers/laptops and install various software application

Recording all inventory, incidents/service request ticket updates into our incident management system Qualifications:
- Minimum 2 years of previous Deskside experience
- Diploma or Certificate within the scope of Information Technology

CompTIA A+
- Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
- Clean criminal record and driving abstract

Assets:
- Meeting Room support experience
- Strong knowledge of Microsoft Teams and Teams Telephony

📌 Deskside Analyst (Edmonton)
🏢 Visionpool Business Services
📍 Edmonton