FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child’s unique strengths, needs, and family context.
Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.
Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.
Head of Access Operations
FronteraCare is building a different kind of autism care company, one where care delivery and technology are designed together. Because we operate care directly, our teams see the problems families and clinicians face in real time. That proximity helps us solve the right problems, build better tools, and turn what works into a model that can reach more families.
The Head of Access Operations owns how families move from referral to active and sustained care. This leader will run intake, scheduling, matching, care coordination, and the day-to-day operations of Community Health Workers, with accountability for both the family experience and the operating performance behind it.
We need someone who has already led operations across multiple markets, knows what should be standardized, and can recognize where local payer, regulatory, or workforce realities require a different approach.
Because Frontera builds its own technology, this role will also be a senior thought partner to Product and Engineering. You will help define what we build, pressure-test solutions against real workflows, and ensure our tools make access teams faster and more effective. Own the day-to-day performance of intake, scheduling, matching, care coordination, and CHW operations supporting ABA and diagnostic services.
Set priorities and operating expectations for responsiveness, throughput, accuracy, service quality, documentation, and escalations.
Turn New Mexico’s access operations into the foundation for future markets, with clear workflows, service expectations, systems, and playbooks.




Define which elements should remain consistent across markets and where payer, regulatory, or local operating requirements call for flexibility.
Measure new-market performance against a common standard and adapt the model based on operating results.
Set clear expectations for quality, responsiveness, productivity, accuracy, judgment, and ownership.
Create the management rhythm the team needs to perform consistently, including clear roles, training, coaching, quality review, and performance management.
Own onboarding, performance, development, and retention for the access organization after team members are hired.
Partner with Payer Operations, Clinical leadership, and Quality and Performance Systems to resolve cross-functional issues and improve the end-to-end family experience.
Lead Community Health Worker Operations

Own the daily workflows and process accountability for Community Health Workers embedded in intake and related care coordination work.
Set operational expectations for prioritization, productivity, process adherence, documentation, and training.
Use Data to See Around Corners

Give leaders a reliable view of referral pipeline health, activation, scheduling performance, matching constraints, authorization turnaround, and capacity by market.
Spot risks early, including seasonality, cancellations, provider attrition, payer delays, and local capacity constraints, and turn them into clear operating and hiring decisions.
Act as a senior operating advisor and thought partner to Product and Engineering on the access roadmap, bringing a clear point of view on the problems worth solving.
Separate process, policy, training, and product problems so the team builds technology where it can create real leverage.
Partner from discovery through rollout by testing solutions with users, driving adoption, and measuring whether the product improved speed, quality, or capacity.




Help design systems that can support multiple states while preserving the flexibility required by local markets and payer workflows.
Serve as the primary access operations partner to Clinical Directors and other clinical leaders on market execution.
Work closely with Payer Operations, Credentialing and Enrollment, and Quality and Performance Systems. Those teams retain functional ownership of payer operations, credentialing, provider enrollment, compliance readiness, and enterprise quality systems.
SOPs, training, quality review, escalations, and performance management within access operations
The multi-state access operations playbook and common performance standards
A track record of building a repeatable operating model while adapting appropriately to differences in payer environments, regulation, labor markets, and local demand.

- Experience serving as a senior operating partner to Product and Engineering teams, with the ability to shape a roadmap, translate messy workflows into clear requirements, and drive adoption after launch.
- Experience building SOPs, quality controls, operating cadences, reporting, and scalable workflow discipline.
- Strong judgment across capacity planning, matching, activation, schedule utilization, and care-delivery constraints.
- Strong command of operating data and the judgment to look past the dashboard, find the underlying problem, and act.
- Leaders have trusted visibility into the referral pipeline, authorization turnaround, scheduling performance, matching constraints, and market capacity.

A repeatable access playbook is ready for new states, including team design, systems, workflows, quality standards, payer requirements, and ramp milestones.
We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. All full-time employee perks include health benefits, 401(k) plan, and PTO per year.
At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.
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📌 Assistant to Operations Manager - Full Time (Quinte West)
🏢 FronteraCare
📍 Quinte West