We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

The WestJet App is being transformed into a Day of Travel Command Centre, helping guests navigate their journey with greater confidence through timely information, self-service tools, disruption support, personalized experiences, and seamless access to their travel information.

We are looking for an Intermediate Product Owner to help bring this vision to life.

Working within an agile product team, you will own a portfolio of mobile app capabilities and initiatives, driving them from discovery through delivery and ongoing optimization. By partnering with teams across the business and proactively monitoring App Store reviews, guest feedback, analytics, and operational insights, you will help ensure product decisions are informed by real guest needs and real-world performance.

You will own initiatives that contribute to the evolution of the WestJet App as a Day of Travel Command Centre while ensuring guest feedback, analytics, product quality, and real-world usage insights continuously shape what we build next.

The ideal candidate combines strong product ownership skills with curiosity, accountability, and an obsession with quality. You will help create an app experience that guests trust, rely on, and want to return to throughout their journey.

Own and deliver mobile app initiatives from discovery through launch and post-launch measurement.

Manage and prioritize product backlogs in alignment with guest needs, business objectives, and technical considerations.

Partner closely with Development, UX, QA, and Analytics teams to deliver valuable guest experiences.

Take accountability for the successful delivery, adoption, quality, and ongoing performance of assigned product initiatives.

Build strong partnerships with teams across Guest Experience, Operations, Loyalty, Marketing, Guest Support, and Digital to understand guest needs and opportunities.

Proactively monitor App Store reviews, guest feedback channels, surveys,



operational insights, and product analytics to identify trends and recurring themes.

Reproduce issues and create detailed bug reports that support efficient diagnosis and resolution by development teams.

Support beta programs, testing activities, and release validation to ensure a high-quality guest experience.

Champion continuous improvement and maintain a high standard of product quality, reliability, and attention to detail.

Diploma or bachelor's degree in Business, Technology, Product Management, Computer Science, or a related field.

Typically 6+ years of experience in Product Ownership, Product Management, Business Analysis, Digital Product, Mobile Product, or related disciplines.

Experience leading initiatives from discovery through delivery within Agile product delivery environments.

Proven experience in backlog management, user story development, prioritization, and stakeholder collaboration.

Experience using feedback, operational insights, analytics, and performance metrics to inform product decisions.

Strong understanding of software development lifecycles and digital product delivery.

Experience supporting consumer-facing mobile applications or digital experiences is considered an asset.

Experience within travel, loyalty, digital commerce, or guest experience environments is considered an asset.

Has exceptional attention to detail and takes pride in delivering high-quality experiences.

Balances guest needs, business objectives, technical constraints, and delivery timelines.

Communicates clearly with both technical and non-technical audiences.

Has a passion for digital products, guest experiences, and continuous learning.





Travel privileges for you and your family, effective from your start date

Savings and Benefit programs that are flexible to meet your specific needs

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a secure work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.

📌 Development Product Owner F/H (Calgary)
🏢 WestJet
📍 Calgary