As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi-suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

The Property Manager is responsible for delivering exceptional customer service and operational excellence across their assigned property, overseeing residential units. This role combines day-to-day operational oversight, leadership of on‑site staff, and a relentless focus on providing an elevated living experience that reflects Morguard’s high standards.

As the primary on‑site point of contact for residents, the Property Manager ensures that every interaction is handled with professionalism, empathy, and a commitment to exceeding expectations. Through proactive problem‑solving, meticulous attention to detail, and strong leadership, this role ensures that residents feel valued, supported, and proud to call their building home. This role contributes to driving performance outcomes aligned with key operational benchmarks, including but not limited to: occupancy, service delivery, and financial stewardship.

Customer Service

Deliver an exceptional resident experience by ensuring a high level of responsiveness, professionalism, and care in every interaction.

Promptly and effectively address resident inquiries, concerns, and service requests.

Act as a trusted on‑site resource for residents, providing information about suite features, building amenities, and community events.

Oversee and coordinate all “move‑in” and “move‑out” procedures, ensuring units are in pristine condition and residents experience a seamless transition.

Conduct regular building and suite inspections to ensure compliance with company standards.

Lead by example in maintaining a clean,



professional appearance and fostering a welcoming environment throughout the property.

Oversee the day‑to‑day operations of the property, ensuring it is maintained to Morguard’s standards of excellence.

Conduct regular inspections of the building, equipment, and grounds to identify maintenance or safety issues, and coordinate timely resolutions.

Support the procurement process for repairs, renovations, and maintenance projects and ensuring that all quotes are submitted for final approval.

Enforce lease agreements, including rent collection, adherence to building policies, and issuance of required notices.

Support leasing efforts by assisting with tours, renewals, and the implementation of on‑site marketing initiatives.

Collaborate with the team during turnover, commissioning, and early occupancy phases to ensure seamless handover, operational readiness, and resident satisfaction.

Oversee vendor commissioning, and support asset onboarding during stabilization and post‑stabilization, ensuring a smooth transition to full operations.

Coordinate with the team during pre‑occupancy to support vendor onboarding, suite inspections, and operational handover.

Oversee construction deficiency tracking and warranty management throughout the first year of occupancy to ensure timely resolution and asset integrity.

Ensure operational readiness by aligning site‑level processes and staffing with occupancy timelines.

Directly manage on‑site staff, including Tenant Services Representatives.

Plan, assign, and oversee daily work to ensure efficiency, quality, and service consistency.

Coach, train, and develop team members on Morguard’s customer service standards and operational best practices.

Conduct regular team meetings to review performance, address challenges, and share updates.

Promote a culture of collaboration, accountability, and pride in maintaining the property.





Provide ongoing feedback and motivation to ensure high engagement and performance.

Review rent rolls, vacancy reports, and renewal leases for accuracy and timely completion.

Monitor rent collection and ensure proper financial tracking of arrears and notices.

Review and verify purchase orders and invoices for accuracy against approved budgets.

In collaboration with the Facilities Coordinator, propose maintenance, renovation, or enhancement projects that improve asset value and resident satisfaction.

Post‑secondary education in Business, Real Estate, Property Management, or a related field (or equivalent combination of education and experience).

Minimum 3–5 years of property management or hospitality experience, preferably within a multi‑residential environment.

Experience leading on‑site teams and managing multiple service providers.

High attention to detail and commitment to maintaining property standards.

Proficiency with Microsoft Office Suite; experience with Yardi or other property management systems is an asset.

Ability to work flexible hours and respond to emergencies as required.

Actively championing diversity, equity and inclusion to create an environment of belonging.

Flexibility and adaptability as responsibilities evolve from supporting current‑build asset launches to managing stabilized operations, with shifting priorities across development, occupancy, and long‑term performance.

Exposure to a diverse portfolio of real estate assets across North America.

Annualized Base Salary Range: $70,000-$85,000 CAD.

Pay Equity

Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you.

📌 Property Manager - Leasing (Ottawa)
🏢 Morguard
📍 Ottawa