Job Responsibility:

We are seeking a motivated and customer-focused individual to join our High Service Support Team!. This desk-based position is a key role responsible for providing top-tier service and product knowledge to potential customers calling in to inquire about our storage locker solutions. You will be the first point of contact for customers, guiding them through their storage needs, and working to convert inquiries into successful move-ins at multiple facilities.

As a member of the High Service Support Team, you will play an essential role in delivering excellent customer service, showcasing your product knowledge, and using your sales skills to drive revenue growth. Your efforts will be rewarded with a base hourly rate plus commission for each successful sale conversion.

Key Responsibilities:

- Customer Service Excellence: Offer outstanding customer service by addressing concerns, answering questions, and providing clear, helpful, and accurate information to potential clients.
- Product Knowledge: Develop and maintain a thorough understanding of storage facility features, pricing plans, promotions, and policies. Share this knowledge to help customers make informed decisions about their storage needs.
- Inbound Sales Calls: Answer inbound calls from potential customers inquiring about storage locker availability, pricing, and facility details. Provide a positive, professional, and personalized customer experience.
- Sales Conversions: Utilize sales techniques to convert inbound inquiries into confirmed move-ins. Actively promote upsells,



special offers, and value-added services where applicable.
- Lead Qualification: Effectively identify and qualify leads, ensuring they meet the criteria for available storage options. Help customers select the right unit size and facility to match their specific needs.
- Multi-Facility Support: Handle inbound sales calls for multiple storage facility locations, demonstrating flexibility and adaptability to different customer needs.
- Record Keeping: Accurately track and document customer interactions and sales activity in our customer management software. Ensure all customer information is up-to-date and processed in a timely manner.
- Team Collaboration: Work closely with team members and management to provide optimal customer service, share customer feedback, and improve processes that enhance the customer experience and sales outcomes.

Qualifications:

- Customer-Focused: Excellent communication and interpersonal skills with a passion for providing outstanding customer service.
- Sales-Oriented: Previous experience in a sales environment is beneficial, but not required. A strong desire to meet sales targets and convert leads into customers is a must.




- Product Knowledge: Ability to learn and retain product and service knowledge quickly and accurately.
- Computer Savvy: Comfortable using customer management software, phone systems, and other computer applications to manage customer interactions and sales processes.
- Self-Motivated: Ability to work independently, take initiative, and maintain focus in a desk-based role.
- Attention to Detail: Strong organizational skills with an emphasis on accuracy and efficiency in data entry and call handling.
- Positive Attitude: Ability to remain calm, qualified, and friendly while handling customer inquiries with patience and professionalism.

Compensation: This role offers a competitive base hourly wage plus commission for each sale converted into a confirmed move-in. The commission structure is designed to reward individuals for achieving sales success.

Why Join Us?

- Be part of a supportive, high-energy team dedicated to providing exceptional service.
- Opportunity to develop valuable sales and customer service skills.
- Earn competitive pay with commission-based incentives.
- Work in a fast-paced, goal-oriented environment with room for career growth.

If you are passionate about customer service, enjoy sales, and are eager to help people find the perfect storage solutions, we would love to hear from you!

Job Type: Full-time

Additional pay:

- Commission pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

📌 High Service Support Representative (York)
🏢 Vaultra Storage
📍 York