Support Montreal users as an IT Service Desk Analyst, diagnosing incidents and configuring workstations in a full time position. Apply French and English daily.

This Analyst role provides first-level escalation for the help centre and resolves most incidents independently. You will address application, production-system, and technical-environment problems while considering operational impacts. The position also supports equipment inventory, documentation, and service improvements.

Key Responsibilities:

Diagnose and resolve most help-centre incidents independently

Address application and production-system problems

Install and configure user workstations and software

Maintain computer equipment inventory records

Document procedures in the centralized knowledge base

Requirements:

College diploma in information technology

Three to five years’ similar experience

French and English fluency for daily professional communication

Familiarity with ServiceNow is an asset

Bring incident diagnosis, workstation configuration, documentation, and bilingual communication skills to Montreal IT service desk support.

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📌 Technicien Helpdesk IT Temps complet (Montreal)
🏢 Skillhub Solutions
📍 Montreal