Make a positive impact as a Collection Customer Service Agent. Utilize your empathy and listening skills to assist clients with payment agreements in a supportive setting. In this full-time role, you'll foster trust-based relationships with clients while analyzing and understanding their financial situations.

Your customer service and advisory skills will help form effective solutions tailored to individual needs. As part of a hybrid team, you will begin with a comprehensive training program designed to hone your skills in client engagement and support. Key Responsibilities:

- Contact clients to establish trusting relationships
- Analyze clients’ financial situations with care
- Address client needs and resolve issues efficiently
- Propose tailored solutions for financial agreements
- Educate clients on financial benefits and options

Requirements:

- High school diploma required
- Proven customer service and advisory experience
- Bilingual in English and French
- Expertise in building strong client relationships
- Ability to assess large volumes of information

Bring your passion for customer service and empathy to help clients navigate their financial journeys.

📌 Collection Customer Service Agent Role (Montreal)
🏢 National Bank of Canada
📍 Montreal