Join MCI’s professional team as a Collections Agent, where you'll negotiate payment plans and foster positive customer relationships. This role is essential in helping customers achieve their financial goals while ensuring timely recoveries. As a Collections Agent, you will engage with customers using advanced technology and recovery strategies.

This experienced-level position requires solid negotiation skills and the ability to build trust with clients. You'll undergo professional training and contribute to achieving monthly performance goals. Key Responsibilities:

- Utilize contact technology for account recovery
- Negotiate payment plans with empathy and professionalism
- Make and receive calls to resolve customer accounts
- Follow established scripts and procedures accurately
- Attend training sessions to stay informed on updates Requirements:
- At least 18 years of age
- High school diploma or equivalent
- Excellent communication and organizational skills
- Basic knowledge of Microsoft Office
- Customer service background required Bring your persuasive skills and customer focus to MCI and help clients manage their financial obligations effectively.

📌 Collections Agent (Call Center) (Sydney)
🏢 The Sydney Call Centre
📍 Sydney