Powering the cars of today and tomorrow. Giving unique properties to high-end applications. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About

Jewelry & Industrial Metals These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still.

Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation. Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs.

Train Refining

Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. input and maintain pricing structures within SAP.

Utilize Business

Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results. coordinate domestic and international shipments, including cross-border transactions with the United States. Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions,



and market fluctuations. Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.

Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically. manage credit card transactions and settlement deductions for outstanding balances or metal obligations. Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards. College diploma or equivalent in business administration, marketing or similar field combined withpreviousexperience in sales,marketingor customer service Excellent verbal and written communication skills in English Advanced computer skills (Outlook, MS Office, SAP, website design) Experience injewellery/precious metals industry is considered a strong asset This is adding an additional headcount to our Customer Service Department Not just for our customers, but for our employees too.

We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a market-competitive salary and benefits.

📌 Commercial Operations Specialist / Supervisor (Markham)
🏢 Umicore Group
📍 Markham