Full-Time | Fully Remote | Evening & Weekend Flexibility Required

Posted by Forge Performance Group Inc. on behalf of a client

Forge Performance Group Inc. is a Recruitment & Talent Management solutions team located in Calgary, AB. We are currently recruiting on behalf of one of our clients for a Search Program Coordinator to support a time-sensitive search and response program focused on missing children.

This is an important operational role for someone who is highly organized, detail-oriented, responsive, and comfortable managing sensitive information in a quick-paced environment. The successful candidate will help coordinate alerts, monitor incoming tips and public communications, maintain accurate case records, and ensure critical information is reviewed and communicated promptly through established procedures.

This is a full-time, fully remote position , primarily focused on weekday daytime coverage, with flexibility required to support occasional evening and weekend coverage as operational needs arise.

Enter, verify, and maintain accurate case information across approved databases, systems, and communication channels.

Ensure case information is accurate, current, and consistent across internal and public-facing channels.

Escalate emerging issues, risks, and urgent matters to the appropriate leadership contact.

Tip Intake & Information Management

Monitor incoming tips, sightings, public messages, and other case-related information.

Recognize and escal ... urgent, sensitive, incomplete, or unclear information.

Social Media & Public Communications Monitoring

Monitor social media messages, comments, mentions, and tags for tips, sightings, and case updates.

Review public interactions carefully and direct relevant information through the appropriate response process.





Monitor designated police information feeds and media-monitoring tools for new or updated case information.

Reporting & Records Management

Support reporting, quality assurance, and internal follow-up activities.

Assist with community awareness initiatives, public education campaigns, and outreach activities as required.

Proficiency with Microsoft 365 applications and the ability to learn web-based databases, case management systems, alerting platforms, and content management tools.

Strong written communication, proofreading, documentation, and information-verification skills.

Excellent attention to detail and the ability to manage multiple digital channels simultaneously.

Ability to assess information carefully and distinguish verified details from unconfirmed content.

Working knowledge of confidentiality, privacy, records management, and responsible public communication practices.

Professional communication skills when interacting with colleagues, external partners, police representatives, and members of the public.

A compassionate, respectful, and trauma-aware approach when working with sensitive information involving children and families.

The ideal candidate is dependable, responsive, and comfortable working independently in a remote environment. They can remain focused during extended periods of monitoring, respond appropriately when urgent information is received, and maintain accuracy under pressure.

They understand the importance of discretion and safeguarding sensitive information and can be trusted to handle confidential material responsibly.

Full-time

Fully remote

Primarily weekday daytime coverage, with flexibility for occasional evening and weekend coverage as required.

Must be reachable and able to respond throughout assigned coverage periods, including during scheduled evening or weekend coverage.

Confidentiality: Strict adherence to privacy, information security, and records management requirements is essential.

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📌 Program Coordinator - Full-time (Remote) (Ottawa)
🏢 Forge Performance Group
📍 Ottawa