Service Manager (Durham Region) FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
FirstService Residential is seeking a proactive, people-focused Service Manager to lead operations across an assigned portfolio of condominium properties. This field-based leadership role oversees Front Desk, Housekeeping and Superintendent services, builds strong relationships with Property Managers, and supports engaged, high-performing teams. The successful candidate is organized, approachable and confident in taking ownership of service challenges and seeing solutions through.
Operations & Portfolio Management
Oversee service delivery across assigned properties, ensuring contract requirements, Standard Operating Procedures (SOPs) and site-specific Standing Orders are followed.
Maintain a consistent field presence through property visits, inspections and quality assurance reviews; Identify operational risks, prioritize competing site needs and support property start-ups, takeovers and service transitions.
Client Relationship Management
Build and maintain positive, trusted relationships with Property Managers and other client representatives.
Communicate proactively about service performance, staffing changes, concerns and improvement plans.
Associate Management
Lead, coach and support Front Desk, Housekeeping and Superintendent associates; Support recruitment, onboarding, performance management and retention in partnership with Recruitment and Human Resources.
Anticipate staffing needs and coordinate scheduling, coverage and cross-training to support consistent service.
Oversee attendance,



timekeeping, payroll approvals and responsible use of overtime and relief coverage.
Training, Quality Assurance & Compliance
Ensure associates receive appropriate orientation, site-specific training and ongoing coaching, with required records maintained.
Monitor service quality and compliance with company policies, health and safety requirements and established procedures.
Complete required inspections, audits and follow-up actions; work with Human Resources on associate matters within assigned responsibilities.
Maintain accurate field activity reports and communicate portfolio priorities, risks and progress to the Director, Operations.
Collaborate with internal support teams to resolve issues and improve service delivery.
Uphold FirstService Residential Mission, Values, Global Service Standards and professional conduct expectations.
Participate in meetings, training and operational improvement initiatives; Provide temporary shift support when qualified and operationally required.
Front Desk, Housekeeping and Superintendent associates assigned to the portfolio.

Three (3) or more years of relevant leadership experience in hospitality, facilities, property operations or another service-oriented environment, including employee supervision.
Experience coordinating staffing, service quality and client relationships; multi-site management experience is an asset.
Condominium or residential property service experience is preferred, but not required.
Robust interpersonal skills, client service orientation and clear verbal and written communication.
Ability to coach teams, navigate challenging conversations and manage multiple priorities.
Comfort with Microsoft Outlook, Word and Excel and willingness to learn scheduling, payroll and quality assurance systems.
Travel




Frequent travel to assigned properties and site offices is required.
This field-based role involves regular visits to condominium properties, walking and standing during inspections, and routine computer and phone use. Flexibility to respond to operational needs outside regular business hours, including evenings and weekends, may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Compensation for this role is $50,000 to $65,000 + car allowance and benefits.
therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
FirstService Residential welcomes and encourages applications from people with disabilities. In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.
The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on ca.workus.org Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on ca.workus.org will respond in accordance with Local Law 144, within 30 days.

📌 Service Coordinator - Temporary (Canada)
🏢 FirstService Residential Canada
📍 Canada