GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.

Flexible working hours and remote work options.

Comprehensive health, dental, and vision insurance.

Home office and IT budget.

The chance to work on innovative projects with cutting-edge technologies.

Implementation Specialist

, part of the GovPilot Professional Services team, is responsible for leading end-to-end deployments of our SaaS applications across all areas of municipal government. Guiding customers through configuration, setup, data migration, and training to ensure successful adoption. Acting as both a project lead and product expert, you’ll collaborate closely with clients to understand their business requirements and translate them into effective, scalable system solutions.

You will play a key role in ensuring each customer realizes measurable value from our platform while providing a seamless, high-quality onboarding experience. The Implementation Consultant acts as a strategic advisor, helping clients re-engineer their business processes to maximize the value of the GovPilot platform. You will tackle our most technically challenging or politically sensitive implementations

Lead technically complex or sensitive implementations, often spanning multiple departments within a single municipality

Act as a strategic advisor, helping clients re-engineer business processes to maximize the value of the platform

Architect custom system solutions for unique client requirements that go beyond standard platform configurations

Consult with clients on data strategy,



advising on data cleansing and restructuring to ensure long-term platform health

Oversee QA standards for data imports and system integrations on assigned implementations, delegating execution to L2/L2.5 Analysts while maintaining accountability for data integrity prior to go-live

Design and lead executive and department-head-level training sessions focused on change management and platform adoption strategy

Monitor project health across a portfolio of complex implementations, proactively managing scope, risks, and dependencies with minimal oversight

Own the post-launch transition process in partnership with Customer Success, ensuring clients are positioned for long-term platform health and high adoption before handoff

Partner with Sales during the pre-sales process to assess implementation feasibility, contribute to scoping conversations, and support RFP responses for prospective clients

Proactively identify and lead process improvement initiatives that elevate delivery standards and scalability across the Professional Services department

3-5 years of SaaS Implementation or Professional Services experience required

Bachelor's degree or equivalent experience preferred

Strong understanding of SaaS platforms, cloud environments, and data management principles required





Experience analyzing complex data structures and translating client data logic into clear requirements for technical team members required

Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required

Proven ability to re-engineer client business processes and architect system solutions that go beyond standard platform configurations required

Ability to independently navigate technically complex or politically sensitive client situations, escalating to senior leadership only when necessary required

Ability to translate technical concepts into clear business explanations required

Demonstrated track record of delivering implementations on time with solid Post Deployment Survey scores and measurable user adoption outcomes required

You'll lead implementations that directly transform how local governments serve their communities, working with real clients, on real projects, with visible and measurable outcomes. If you're someone who takes pride in delivering complex projects well and wants to grow within a mission-driven company, you'll find your place here.

Remote in Canada

GovPilot is unable to sponsor or take over sponsorship of an employment visa at this time.

GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.

#

📌 (Remote) Implementation Consultant (Montreal)
🏢 Spatial Data Logic
📍 Montreal