Creator Support & Community Coordinator Creator is a leading Influencer Marketing Platform (currently ranked #3 on Influencer Marketing Hub), and one of the fastest growing startups in Vancouver. We're looking for a strategy driven SaaS product marketing qualified with a passion for influencer marketing and digital marketing to help us continue to build on our triple digit annual growth. co is an innovative platform that empowers creators, influencers, and brands to collaborate and thrive in the digital space. We're revolutionizing the way brands and influencers connect by streamlining the creative process, optimizing marketing campaigns, and delivering measurable results.

You will answer support tickets, keep our CRM and community platform running well, and help creators get started and stay active. This role offers the opportunity to learn how a fast-growing creator platform works from the inside, with guidance from the Community Manager and room to take on more responsibility as you grow. We are a growing team, so priorities can shift.

Your day may include responding to creator support tickets, engaging with our community, coordinating program tasks, preparing reporting data, or testing new Creator Space features. While this is not primarily a social media management role, you will also support our social channels and contribute occasional content and ideas. During busy periods or urgent situations, flexibility and a willingness to jump in where needed are important.

Manage incoming creator support tickets from first reply to resolution, escalating complex issues to the Community Manager when needed Support creators through onboarding, program updates, and ongoing questions, ensuring they have the information they need to participate successfully. Help build and maintain an engaged creator community by posting updates, answering member questions, encouraging participation,



and keeping conversations helpful and active. co across community and social channels, contributing content ideas and occasional short-form posts with support from the team. Keep CRM data accurate and up to date, and track action items across creator programs and partner sign-ups through completion.

Prepare and organize data for monthly performance reporting. Share creator feedback and feature ideas for Creator Storefronts with the Product team and help test new features as they are released. Support administrative, research, and other team priorities as needs evolve. 1–2 years of experience in customer support, customer success, community, or a similar customer-facing role ~ Clear, friendly, and professional written English communication ~ Ability to learn new software and tools quickly ~ Practical experience using AI tools such as ChatGPT or Claude to improve how work gets done, not just for basic drafting or research, but to streamline workflows, solve problems, reduce repetitive tasks, and improve efficiency. ~ co on social media, including creating posts and appearing on camera for short-form content Experience with a CRM or community platform such as Attio, Circle, or similar Familiarity with creator, influencer, or affiliate marketing Light content creation skills (captions, simple graphics, short copy) is a plus, though not a core part of this role Background in business, communications, or marketing A competitive salary and benefits package (health, dental, and vision insurance) A transit benefit to help support your commute to our downtown Vancouver office A vibrant, dog-friendly office in downtown Vancouver with the flexibility of remote work up to 2 days per week An inclusive environment with a team of passionate and creative individuals We offer a starting annual salary of $50,000 to $57,000 CAD Total compensation includes salary, bonus, benefits, and other perks #

📌 Community Planning Coordinator (Vancouver)
🏢 Creator
📍 Vancouver