Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. We provide residential, non-residential, and support home services across Alberta. Our Edmonton region is ICE’s largest — with the most programs, staff, and clients. Community Rehabilitation Managers play a central role in making sure services run smoothly, staff are supported, and clients receive the highest quality of care.

Role Summary

At Independent Counselling Enterprises (I.C.E.), we recognize the dedication and commitment of our employees. We strive to provide a supportive and inclusive workplace that encourages professional growth, collaboration, and meaningful contributions.

- Paid training, comprehensive orientation, and ongoing professional development opportunities.
- Stable employment with opportunities for career progression and professional advancement.
- Valuable leadership experience within I.C.E.'s largest operational region.
- Guidance and ongoing support from experienced senior leadership and collaborative team members.
- A respectful, inclusive, and team-oriented workplace that values diversity and individual contributions.
- Recognition programs celebrating employee dedication, long service, and outstanding performance.
- Access to a non-registered group Retirement Savings Plan (RSP) matching program for eligible employees after one year of employment, with employer contributions determined by length of service.
- A comprehensive employee benefits package available to qualifying employees upon completion of one year of employment.
- The opportunity to make a meaningful difference in the lives of individuals with developmental disabilities while supporting employees, families, and communities throughout Edmonton.

Key Responsibilities
- Provide effective leadership, supervision, and guidance to employees, ensuring consistent delivery of respectful, person-centred support services.
- Oversee daily program operations, staff scheduling, and service coordination to maintain efficient and uninterrupted client support.
- Review individual support plans,



employee documentation, and operational reports to ensure accuracy, completeness, and compliance with organizational standards.
- Establish and maintain positive professional relationships with clients, families, guardians, employees, and community stakeholders.
- Monitor service delivery, evaluate program effectiveness, and ensure adherence to I.C.E. policies, procedures, and quality standards.
- Coordinate employee training, provide constructive feedback, and support ongoing professional development and performance improvement.
- Oversee program budgets, monitor expenditures, and ensure responsible allocation and utilization of available resources.
- Respond promptly and professionally to emergencies, operational challenges, and unexpected situations in accordance with established organizational protocols.
- Participate in employee recruitment, onboarding, performance evaluations, and staff development initiatives.
- Foster a team-oriented, respectful, and accountable workplace culture that encourages teamwork, effective communication, and proactive problem-solving.
- Attend after-hours meetings, conduct program site visits, and provide operational support outside regular business hours as required.

Qualifications & Requirements
- Education: Post-secondary education in Human Services, Social Sciences, Disability Studies, or a related discipline is preferred.
- Leadership Experience: A minimum of two years of leadership or supervisory experience within disability services or a related human services environment is required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with employees, clients, families,



and other stakeholders.
- Organizational Skills: Strong organizational abilities, attention to detail, and the capacity to manage competing priorities and multiple responsibilities effectively.
- Professionalism: Demonstrated reliability, accountability, sound judgment, and commitment to delivering high-quality, person-centred services.
- Staff Management: Experience supervising employees, coordinating schedules, supporting staff development, and maintaining accurate operational documentation.
- Technical Proficiency: Competence in using computer applications and electronic systems for scheduling, reporting, recordkeeping, and administrative functions.
- Problem-Solving: Ability to assess complex situations, make informed decisions, and respond effectively to operational challenges.
- Background Screening: A clear Vulnerable Sector Police Information Check, dated within the previous six months, is required.
- First Aid Certification: Valid Basic First Aid certification with CPR Level A, or willingness to obtain certification within three months of employment.
- Transportation Requirements: A valid driver's licence, access to a reliable vehicle, and automobile liability insurance coverage of at least $2 million are required.

Apply Today Send your resume and cover letter to Erwin Esteban at [email protected] with “Community Rehabilitation Manager – Edmonton” in the subject line. Only those selected for interviews will be contacted.

At ICE, you’re not just starting a job — you’re joining a team that makes a difference every day. We value diversity and welcome applications from people of all backgrounds and experiences.

Job Types: Permanent, Full-time

Pay: $31.96 per hour

Application question(s)

- Do you have a valid AB Driver's License?
- Do you have $2 million liability insurance?
- Do you have a clear Vulnerable Sector Police Information Check?

Experience:
- disability supports: 1 year (preferred)
- supervisory: 1 year (preferred)

Work Location: In person

📌 Community Rehabilitation Manager-1 Year Term (Edmonton)
🏢 Independent Counselling Enterprises
📍 Edmonton