For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.

In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The role is focused on helping individuals find solutions to problems of social adjustment that are difficult for individuals to navigate on their own.

Case Management: Utilize best practices in qualified collaboration to work with partners across Canada but not limited to law enforcement, children’s aid, Indigenous organizations, primary and emergent healthcare. Develop case plans, utilize case management tools, report case notes, and develop strategy for clients within caseload, providing case management, case coordination, and various referrals. Provide home visits and in-home training for various program participants when required by programs.

Support relevant volunteers and co-workers in implementing programming across multiple program sites and provide input to program design. Provide consultation support to community agencies and refer to different training opportunities.



Ascertain and provide participants with referral services within the community and/or social services resources.

Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures. Contribute and provide recommendations on the development of new and existing programs for clients, assist with statistics collection, and measure tangible outcomes. Utilize knowledge of issues pertaining to the scope of program(s) to contribute to the development of program(s) materials and partnerships.

Contribute to the development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross industry collaboration. Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides and facilitator materials, where required. Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and end of project reports.

Seek community donations and in‑kind support for minor programming items, develop relationships with external stakeholders, participate in community‑based events & represent organization within the scope of their duties as per the Leadership request.

Assist

Management team in establishing meaningful connections with community partners,



support and participate in stakeholder evaluations and focus groups, attend off‑site meetings with stakeholders as required including sitting as active members on community committees. Participate in training, meetings, case management development, administrative system orientations, as required. Participate in test‑run programming and utilize provided learning lab techniques to contribute to refining of the project concepts, materials, and delivery.

Financial And Material Management

Minor material responsibilities (access to confidential information) Responsible for the safekeeping of materials and equipment for own use. The incumbent’s work environment is typically in an office environment. This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.

Isolation The incumbent may have little to no travel required. Shift work may be required. The job incumbent may be exposed to the risk of minor to moderate injury or illness due to: Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Completion of a formal post-secondary/college diploma program of 2 academic years in Social Services or in a related field Two years of prior related experience, including experience in a social service setting, supervision experience, experience working with marginalized individuals, and a social services background Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training would be valued assets Proficient in Microsoft Office (i.e., Word, Excel, Publisher, Access, and PowerPoint); Strong service ethic and a friendly disposition with the public. Ability to follow all MU’s organizational policies and procedures. Ability to complete tasks with minimum amount of supervision. #

📌 Community Services Caseworker (Victoria)
🏢 The Salvation Army in Canada
📍 Victoria