We have one (1) permanent full-time position located at our mail office in SE Calgary. Working days will be Mondays to Fridays, totaling 37.5 hours per week.

The Calgary Alternative Community

Link (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.

The Community Support

Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program. Direct supervision and performance management of frontline staff Development, implementation, and ongoing evaluation of Individual Support Plans (ISPs) Ensuring services promote community inclusion, social participation, and person-centered outcomes Ensuring compliance with CAPCC policy, funding requirements, and reporting standards Client Services & ISP Development Develop and maintain respectful, skilled relationships with individuals and their support networks Manage an assigned caseload, including intake, assessment, and crisis response as required Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network Reflect assessed needs, preferences, and personal goals Promote meaningful community participation and social inclusion Oversee implementation of ISPs by direct support staff,



ensuring consistency and quality of service delivery Coordinate and facilitate participation in community-based activities and events Support individuals in building and maintaining formal and informal support networks Ensure informed consent and active participation of the individual in all planning processes Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates, reporting data) Support Staff Supervision & Leadership of Direct Support Staff Provide direct supervision, coaching, and performance management of frontline staff Ensure staff understand and effectively implement each individual’s ISP and support strategies Conduct regular check-ins, performance evaluations, and provide constructive feedback Identify training needs and ensure completion of required and program-specific training Support staff in managing complex situations, including behavioural, medical, and social challenges Ensure staff adherence to agency policies, procedures, and CAPCC program expectations Promote a positive team environment focused on accountability, quality, and continuous improvement Ensure all supports align with CAPCC service delivery principles, including: Strength-based, person-centered planning Community inclusion and participation Coordinate and monitor program activities,



including individual and group community opportunities Ensure all activities and supports align with approved uses of CAPCC funding Oversee and track appropriate use of subsidized supports (e.g., Maintain documentation required for quarterly, semi-annual, and annual reporting Contribute to outcome measurement, program evaluation, and continuous improvement Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Community Link services Ensure program content and delivery processes conform to a high ethical Maintain all mandatory training Collaborate with internal teams and external stakeholders, including Continuing care staff, families and guardians, community partners and service providers Serve on agency committees as needed Manage and coordinate program activities and workshops Provide leadership in program planning and development Model and demonstrate CASS values in all interactions with clients, staff, and community members Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies Several years of experience in the Human Services field Competency in report writing Strong organizational and time management skills Demonstrates strong organizational, time management, managerial, and leadership skills Ability to be flexible and patient Confident, creative, critical thinker Knowledge of disability support sector and community resources Experience working with Non-Profit organizations is an asset Knowledge in supporting adults with developmental disabilities preferred Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word A vehicle and valid driver's license are considered assets #

📌 Community Support Coordinator Community Link (1 Permanent Full-Time) (Calgary)
🏢 Calgary Alternative Support Services
📍 Calgary