Job Responsibility:

Marina Manager, Bluffers Park Marina

You drive to work, park the car and stop to take in the view, the wind and the sound of waves splashing against the shore. Does this seem like an ideal work environment? Do you long to use all of the broad skills you've acquired over your business career to truly optimize the customer's experience? Perhaps you even enjoy indulging in the odd hands-on project fixing things? This is a playground in which you can satisfy all of these cravings.

In business since 1986, Bluffers Park Marina is Toronto's only full-service marina hosting approximately 400 boat slips and offering everything a boater could want or need. The marina is easily accessible from anywhere in the GTA, just 20 minutes from downtown Toronto and 10 minutes from Highway 401, sitting at the foot of Brimley Road Hill and neighbouring the beautiful Scarborough Bluffs. Bluffer's Park.

The marina is open year-round, offering both summer and winter seasonal slips for vessels ranging from 10' to 80', land storage for vessels of all shapes and sizes and an on-site restaurant, snack bar and pub.

A very rare opportunity exists for an exceptional customer service oriented individual, and a seasoned people leader with broad and well-rounded business, operational and project management skills. Your background may or may not include previous experience working in a marina environment. Reporting to the General Manager, you will provide leadership and oversee the marina's day-to-day front desk/operations to ensure its customers enjoy the most exceptional marina experience possible.

Job Summary

Reporting to the General Manager, the Marina Manager's primary responsibility is to provide leadership to staff in the front desk/marina operations while ensuring an exceptional guest experience for all marina patrons. Additionally, the incumbent will work closely with the General Manager, assisting with various tasks focused on the successful operation of the marina and ensuring compliance with marine policies, procedures, regulations, protocols and practices. This role is integral to the continued growth, development and enhancement of Bluffer's Park Marina and contributes to maximizing operational efficiencies, customer experience and profitability.

Specifically, the General Manager is looking for you to accomplish the following in your first 90 days on the job:

· Familiarize yourself with all site/operations and the flow of the daily routines at the marina

· Gain an in-depth knowledge of the different software/programs used at the marina including QBO, Excel, G-Suite, our Forms/Processing methods, Clover, Outlook)





· Assist the General Manager with various assigned tasks associated to the administration and operation of the marina

Your Skills & Knowledge

· Post Secondary graduation in a relative discipline such as business, project management, engineering, facilities management or hospitality

· Minimum 3 years experience in a management/leadership role and the ability to quickly identify, analyze and evaluate operational problems, risks or issues and recommend innovative solutions

· Proven successful leadership skills and experience in the direct management of staff and ability to manage individual and team performance by setting goals and standards and evaluating and correcting performance when required

· Proven experience developing and successfully executing on project and operational plans and the ability to effectively and efficiently manage individual and team projects and programs by anticipating needs and evaluating operational risks/implications, including planning, budgeting, implementation and results

· Exceptional interpersonal skills to establish and maintain effective and respectful working relationships with staff, customers, external agencies and a variety of other groups or individuals to meet objectives, complete projects and influence outcomes

· Ability to use standard computer applications efficiently to produce correspondence, reports, spreadsheets and presentations

Your Primary Responsibilities

- Recruit, hire, manage, train, develop and motivate the front office marina staff to ensure all assigned tasks/expectations are fulfilled safely and efficiently and on a timely basis.
- Provides guidance, mentoring and leadership to assigned staff to achieve high levels of productivity and morale.
- Establish and communicate clearly defined goals and objectives to the team.
- Review, comply with and enforce the company's policies, procedures, regulations, protocols and practices with reporting employees.
- Develop a thorough knowledge of Bluffer's Park Marina policies, emergency and security procedures, site layout/operations; all marina related fees and offerings, amenities, departments and selling strategies.
- Responsible for the administration and maintenance of the Emergency Response Plan.
- Enforce applicable marina policies,



rules and regulations with customers and assist with customer discipline and/or eviction if necessary.
- Respond to seasonal and transient customer questions regarding the Mooring Agreement, Rates, amenities offered, the site as a whole and general inquiries in an accurate and professional manner.
- Collaborate with other departments (e.g., Mechanic Shop, Yard Crew, Summer Staff, Site Maintenance, Restaurant) to ensure seamless communication and service delivery to marina patrons.
- Answer telephone calls and slip reservation inquiries in a courteous and professional manner.
- Monitor emails and provide monthly occupancy reports to the General Manger and in addition, provide GM with daily updates on progress and issues affecting the marina.
- Manage the front office and monitor Yard Operations including purchasing, price accuracy, advertising/marketing, and inventory management.
- Manage and oversee cash floats while enforcing all cash, cheque handling, and credit policies.
- Present and explain statements of charges to inquiring customers.
- Provide superior customer experience to customers.
- Carry out other tasks and duties as assigned by the General Manager.

Your Compensation

Bluffers Park Marina will offer an attractive compensation package, commensurate with experience, including a competitive base salary, bonus opportunity and benefits.

The Application Process & Deadline

Interested candidates should submit your resume by March 31st along with a detailed cover letter addressing the qualifications and describing how your background aligns with our expectations. Save the two documents and email them in Word or PDF format (save as “Last Name, First Name, Resume” and "Last Name, First Name, Cover Letter”) to View email address on ca.edajobs.com

Bluffers Park Marina is committed to the principles of equity, diversity and inclusion. We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians for Disabilities Act and welcome and encourage applications from all qualified applicants. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full time, Permanent

Pay: $35.00-$40.00 per hour

Expected hours: No less than 40 per week

Additional pay:

- Bonus pay

Benefits:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

Education:

- Bachelor's Degree (preferred)

Experience:

- Management: 1 year (preferred)
- Customer service: 1 year (preferred)
- Project management: 1 year (preferred)
- Operations management: 1 year (preferred)

Work Location: In person

📌 Marina Manager (Scarborough)
🏢 Bluffer's Park Marina
📍 Scarborough